Preview composition window is black and not showing anything

[Damian28699033x29k]

As you can see in the screenshot, it doesn't show anything in the preview composition window. I've tried everything and nothing seems to be working. Anyone got any ideas?

[JohnColombo]

Hi @Damian28699033x29k,

A blank/blank Composition panel usually indicates incompatible GPU drivers. What GPU hardware are you using and what driver version?

Thanks for any further info,

- John, After Effects Engineering Team 

[Damian28699033x29k]

Thanks for your reply, I'm using a laptop which has a AMD Radeon RX Vega M GL graphics card. The driver version is 26.20.15029.15007.

Thanks,
Damian

[nishu_kush]

Hi Damian28699033x29k,

We're here to help.

Could you share your system specifications (CPU, GPU, RAM, OS version)? What's the exact version of After Effects you're using? Are you using any third-party plug-ins?

Try this - Go to After Effects Preferences > Display > disable Hardware Accelerated Composition, Layer, and Footage Panels.

Let us know if that help.

Thanks,

Nishu

[Damian28699033x29k]

Hi, no problem. 

CPU: Intel i7-8705G 3.10GHz
GPU: AMD Radeon RX Vega M GL
RAM: 16 GB 2400 MHz
OS Version: Windows 10 Home, 19044.2604

I'm using the latest version of After Effects, disabling Hardware Acceleration didn't do anything, in fact it was already disabled.

Thanks,
Damian

[nishu_kush]

Thanks for sharing the details. Is it happening in a particular project or all of them? Are there any third-party plug-ins installed? Can you try switching to Mercury Software Only in File > Project Settings?

As basic maintenance, try clearing the preferences. Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...

Let us know the results.

Thanks,

Nishu

[Damian28699033x29k]

This is happening to all the projects. I don't have any third-party plug-ins installed. I tried both of the things you suggested and neither of them helped. 

[nishu_kush]

Are you on dual monitor setup? Could you try disabling your AMD GPU in the Device Manager and running After Effects?

I understand it's not the solution but it'll help us to narrow down the issue.

Looking forward to your response.

Thanks,

Nishu