Preview doesn't work, AE crashes

Community Beginner ,
Jan 13, 2022 Jan 13, 2022

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Hello everybody,

 

I really need your help, please. Although it’s a well discussed problem, I wasn’t able to fix it. After about a minute or so after starting a new project, the preview crashes. When I hit space, the bar only moves a few frames.

I’ve tried (alomost) everything:

 

I

updated AE,

updated Windows,

updated all drives via driver easy and driver booster.

 

I tried renaming the folders to .old

I tried it with older AE-Versions.

I used the Adobe Cleaner Tool an reinstalled everything

I disabled the GPU acceleration and set it to Mercury Software only.

 

Since I work with two BenQ screens I tried using both with the docking station, connecting just one directly to my laptop. And finally just on the laptop.

Same result everytime:

It keeps crashing after a little while and cannot be shut down regularly – only with the task manager.

 

Here are my settings:

            Machine                                 LENOVO - ThinkPad E590

            Operating System                  Microsoft Windows 10 Pro (64-bit)

            Memory                                 32 GB

            Processor                               Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz

            Video Card                            Intel(R) UHD Graphics 620

            Monitors                                BenQ BL2483

 

Meanwhile I am very desparte. Hopefully anybody has an idea, what is going wrong and how I can fix it.

 

Thanks a lot!

 

Peter

TOPICS
Crash , Error or problem , Freeze or hang

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correct answers 1 Correct answer

New Here , Jan 20, 2022 Jan 20, 2022

Hi Peter,

 

I have almost same machine and i had same problem. Try to update graphic card driver but directly from Intel site.

Also i found this: https://community.adobe.com/t5/after-effects-discussions/composition-panel-is-keep-freezing-after-few-min/td-p/12618626

 

All the best,

Ivan.

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Adobe Employee ,
Jan 13, 2022 Jan 13, 2022

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Hi Peter,

 

Thanks for reaching out and sharing the details.

Could you try disabling the "Cache Frames When Idle" in the Composition > Preview.

Let us know if it helps.

 

Thanks,

Nishu

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Community Beginner ,
Jan 14, 2022 Jan 14, 2022

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Hi Nushu,

 

thanks a lot for your tip! Unluckyly it still doesn't work 😞

 

Greetings,

 

Peter

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New Here ,
Jan 20, 2022 Jan 20, 2022

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Hi Peter,

 

I have almost same machine and i had same problem. Try to update graphic card driver but directly from Intel site.

Also i found this: https://community.adobe.com/t5/after-effects-discussions/composition-panel-is-keep-freezing-after-fe...

 

All the best,

Ivan.

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Community Beginner ,
Jan 21, 2022 Jan 21, 2022

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Thank you so, so much, Ivan! That's it! I've installed the Intel-driver and now everything is working as before. 

 

Thanks a lot!

 

Greetings,

 

Peter

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New Here ,
Jan 21, 2022 Jan 21, 2022

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You're welcome. I know how frustrating some things can be.

I'm glad I helped.

 

All the best.

Ivan.

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New Here ,
Feb 10, 2022 Feb 10, 2022

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LATEST

You guys just saved my life! Installing all Intel Updates worked. My preview freezed all the time!

Here is the link I used: 

Intel® Driver & Support Assistant

Thanks again!

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