• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Preview is White and Will Not Play

Explorer ,
Jun 14, 2024 Jun 14, 2024

Copy link to clipboard

Copied

After effects was working perfectly fine, but I come back a couple day later to continue a project and the preview is only showing white. I am not able to play the video at all and whenever I move the time using my mouse It just becomes black then goes back to white when I stop moving the time. The timeline also will not load. This is similar to another issue that I have had in the past, yet the solution that I tried last time does not work.

 

I am using After Effect version 24.1 and this problem also comes with After Effects struggling to open and close as it just loads while saying "Program is not Responding". This continues to be an issue even after I clean the disk and cache. 

 

PC Specs:

Intel i7-9700K CPU

NVIDIA GeForce RTX 2060 Super

32G of Ram

TOPICS
Error or problem , Performance , Preview

Views

217

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 15, 2024 Jun 15, 2024

Copy link to clipboard

Copied

It's a little hard to tell, but is there any chance you have solo-ed a layer?  That might explain the white screen (if the layer was a whie solid, of course).  And the black then white while scrubbing.  Solo-ed layers show as a white dot in the timeline icons next to the audio boxes.

 

Not playing suggests an issue with the graphics card to me.  It sounds almost like a "soft crash", especially with the "program not responding" message.  Could you try setting the project to software only and see if that helps?  Also try a new project and minimal comp and see if that previews correctly.

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 15, 2024 Jun 15, 2024

Copy link to clipboard

Copied

The white box is no longer there and now it is just the same color as the background. I dont believe that it is a graphics card issue though. It's not struggling to open anymore and is actually opening quite fast. I am also able to open the project file and go back to the home page with all my projects quickly but only when I go back into the project file a second time then it freezes up. This also happens if I were to try and open a project using my saved files and when I try to open a new project.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 15, 2024 Jun 15, 2024

Copy link to clipboard

Copied

Also the only way for me to close after effects when it freezes is to alt-f4, but I'm not sure if this is anything noteworthy.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 16, 2024 Jun 16, 2024

Copy link to clipboard

Copied

Ok, so I'm not exactly sure what fixed it, but when it did fix the last thing I did was collect the files from the project and then put them into a new project. The weird thing though is that after collecting the file, the old project started showing the preview again so it might just be collecting the files. Other things I did was clearing my RAm cache and reinstalling my drivers.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 21, 2024 Jun 21, 2024

Copy link to clipboard

Copied

LATEST

nevermind it isnt fixed

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines