Preview not working after effect

[Mickael Lepers]

Hi, my previews are not working, since I work on windows... I can see it loading, the line above timeline is green, but nothing is playing.
Here's my specs :

Motherboard : ASRock TRX40 Creator

Graphic Cards : 2080 Ti & 3080 Ti
Threadripper 3970X
Ram 8*16Go Corsair Vengeance DDR4 3200Mhz

My system is on Samsung NVME M.2 SSD 1To
Purging memory doesn't do anything, I usually have to restart the computeur for it to work again.

Thank you in advance,

Regards,

Mickaël

[nishu_kush]

Hi lepers48882475,

Welcome to the community and sorry for your issue.

I wonder exactly what happens. Does the After Effects freeze? Are you able to move the cursor with the mouse? If so, does the preview update?

Please try resetting the preferences of After Effects and see if that brings any change: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...

Let us know how it goes.

Thanks,

Nishu

[Mickael Lepers]

Thank you Nishu,
I will try to reset preferences and see if it changes anything.

To be more precise with my issue, after effect doesn't freeze, just the preview seems to be "broken". I of course know well the preview panel and have tried to play with it's parameters but nothing works. The most anoying of all is the fact that when it happens, the space bar (that I've configured to launch previews) seems to turn into "previous frame" it's almost a joke but it's true, and that all that it does, until I restart the computer.

[nishu_kush]

Did resetting the preferences help? If not, please share a screen recording of the issue while playing and while scrubbing the Timeline using the mouse.

Looking forward to your response.

Thanks,

Nishu

[amandinepoupet]

Hi, 
I'm having the exact same issue. 
The preview is loading but it's impossible to play it. I tried everything, I have 3 differents versions of after effects and it's still doing it. 
Do you have any solution ?