Preview Not Working

New Here ,
Jul 10, 2022 Jul 10, 2022

Copy link to clipboard

Copied

Hi everyone, 

 

Installed AE on a work laptop to work on some previous projects. Preview seems to stop working after a few minutes. Also when preview stops working, advancing the playhead does not advance the animation on the screen.

On initial launch of AE, preview works fine for about 5 mins or so and then stops working. 

System Specs: 
Dell Latitude 5420
Proc: 11th Gen Intel Core i7-1165G7 @2.80GHz
16GB RAM
Intel Iris Xe Graphics (driver version 27.20.100.9749)
500GB SSD (320GB free)

Tried purging everything, restarting device, reinstalling AE, limiting memory allocation of other apps.


TOPICS
Error or problem , Preview

Views

84

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Jul 10, 2022 Jul 10, 2022

Copy link to clipboard

Copied

- Play around with the "Range" and "Play From" in the Preview panel

- Try different Shortcuts as well.

- Make sure "Skip" is set to 0.

- Make sure your eyeball icon is checked in the Preview panel.

 

- Reset preferences

- Play around with GPU acceleration

- Remove third-party plugins one at a time and see if they are causing issues

 

Let us know if any of these work!


~Jake

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 11, 2022 Jul 11, 2022

Copy link to clipboard

Copied

Hi Erwin,

 

Welcome to the community.

Does it happen only to the old projects? Can you try creating a new project and see if that works better? Also, in addition to what JqkeFX suggested, try clearing media cache. Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-clean-delete-or-trash-media-cach...

Let us know how it goes.

 

Thanks,

Nishu

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 11, 2022 Jul 11, 2022

Copy link to clipboard

Copied

Would you also clear the cache if you preview the project many times?

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 12, 2022 Jul 12, 2022

Copy link to clipboard

Copied

LATEST

Podrías intentar también liberando un poco de espacio en el disco de almacenamiento para darle chance al caché de disco que ayude.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines