Preview Not Working

[Erwin23237278saq3]

Hi everyone, 

Installed AE on a work laptop to work on some previous projects. Preview seems to stop working after a few minutes. Also when preview stops working, advancing the playhead does not advance the animation on the screen.

On initial launch of AE, preview works fine for about 5 mins or so and then stops working. 

System Specs: 
Dell Latitude 5420
Proc: 11th Gen Intel Core i7-1165G7 @2.80GHz
16GB RAM
Intel Iris Xe Graphics (driver version 27.20.100.9749)
500GB SSD (320GB free)

Tried purging everything, restarting device, reinstalling AE, limiting memory allocation of other apps.

[Jqke]

- Play around with the "Range" and "Play From" in the Preview panel

- Try different Shortcuts as well.

- Make sure "Skip" is set to 0.

- Make sure your eyeball icon is checked in the Preview panel.

- Reset preferences

- Play around with GPU acceleration

- Remove third-party plugins one at a time and see if they are causing issues

Let us know if any of these work!

[nishu_kush]

Hi Erwin,

Welcome to the community.

Does it happen only to the old projects? Can you try creating a new project and see if that works better? Also, in addition to what JqkeFX suggested, try clearing media cache. Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-clean-delete-or-trash-media-cach...

Let us know how it goes.

Thanks,

Nishu

[ToolfarmJP]

Would you also clear the cache if you preview the project many times?

[Byron Cortez]

Podrías intentar también liberando un poco de espacio en el disco de almacenamiento para darle chance al caché de disco que ayude.