Problème fermeture After effect

New Here ,
Sep 13, 2022 Sep 13, 2022

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Bonjour,

 

J'ai un soucis avec la fermeture d'AE, lorsque je le ferme, la fenêtre du logiciel disparaît, mais il reste en tâche de fond, je vois le logo dans la barre des tâches qui reste actif.

Impossible de le fermer pour de bon.

En faisant clic droit "Fermer la fenêtre" et en allant dans le gestionnaire des tâches et en forçant l'arrêt ça ne marche toujours pas.

C'est très fréquent, le seul moyen que j'ai c'est d'éteindre l'ordianteur.

Pourriez-vous me dire s'il y a un moyen d'y remédier svp %?

Merci

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Crash , Error or problem

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Community Expert ,
Sep 13, 2022 Sep 13, 2022

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Without any detailed system information we can't tell you much. Programs refusing to shut down ofte nindicates driver issues on the system itself. At least uninstall and reinstall AE with sufficient user privileges. Also delete the preferences so it gets rebuilt with factory defaults. Anything beyond that will require more specific information.

 

Mylenium

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Adobe Employee ,
Sep 14, 2022 Sep 14, 2022

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Hi default5ofonowdjwnm,

 

Sorry for your issue.

How long does it take to close the After Effects process if you don't shut it down manually? What's the exact version of After Effects you're using? As suggested by the expert, try updating your drivers and installing OS updates. Also, try resetting the preferences: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after... 

Let us know how it goes.

 

Thanks,

Nishu

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