Problem importing files

New Here ,
Jul 26, 2022 Jul 26, 2022

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I have a problem in which if I import a file in after it inserts another file that is in my documents but it is not the one I selected

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Error or problem , How to , Import and export

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Adobe Community Professional ,
Jul 26, 2022 Jul 26, 2022

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Check, whether you haven't enabled the "Sequence" option in the import dialog and clear the disk caches.

 

Mylenium

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Adobe Employee ,
Jul 26, 2022 Jul 26, 2022

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Hi Ariana,

 

Thanks for writing in.

Are you importing JPEG files exported from Illustrator? If so, it's a known issue. Sorry about that. The workaround is to export those images from Photoshop.

Let us know if it helps.

 

Thanks,

Nishu

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