Problem with after effect 2022 impossible to open the application

Community Beginner ,
Nov 07, 2021 Nov 07, 2021

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Hi,

I've got a big problem with after effect since today. It's impossible to open it !

I've got  this message all the day... impossible to open... I restarted the computer, I uninstalled and reinstalled after effect without success. All other adobe software (premiere pro, photoshop, indesign...) works perfectly in the 2022 release. I have to return a job and I'm stuck... Could someone help me find the solution? 

Thank you so much for your help ! 

Naouel

 

 

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Crash , Error or problem

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Adobe Community Professional ,
Nov 07, 2021 Nov 07, 2021

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Please download the previous version until you get a solution to this issue. What I can suggest for the moment is that you update your operating system whatever version you have and also update your GPU drivers.

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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Hi,

Thank you for your answer. I did it... but it's impossible to open too... I don't understand why?

Two days ago, I hadn't any problems... and now I can't use after effect... for any version! 

I don't know why the others software works perfectly and not after effect... I've sent a report at Adobe... I hope someone can find me an issue of my problem.

Naouel

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Adobe Employee ,
Nov 09, 2021 Nov 09, 2021

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Hi Naouel,

 

Sorry for the crash.

Would you mind sharing your system specifications (CPU, GPU, RAM, OS version)? Did you make any changes to your computer recently? Also, are there any third-party plug-ins installed?

We're here to help, just need more info.

 

Thanks,

Nishu

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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Hi,
 
Thank you for your answer !
I didn’t make any changes before the crash... it happened while the day before I was working on after effect without problem. But it gets a little bugger sometimes... and the next day impossible to open it.
I deleted all the old versions from the system, I made the system updates, I downloaded windows 11 to see if it could come from there, I restart my computer, I try with old version of After Effects without any success...
 
It works only when my graphics card Intel Core 7 is disabled... but if it's enabled it's impossible to open After Effects. 
Is After effect incompatible with my graphics card? 
Because all other adobe software works with no problem, I don't understand why?
Can you help me?
 
This is my system (it's in French sorry) : 
 
Version 10.0.22000 Build 22000
Fabricant ASUSTeK COMPUTER INC.
Modèle ASUS TUF Gaming F15 FX506HC_TUF566HC
Type PC à base de x64
Référence (SKU) du système
Processeur 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz, 2304 MHz, 8 cœur(s), 16 processeur(s) logique(s)
Version du BIOS/Date American Megatrends International, LLC. FX506HC.309, 05/10/2021
Version SMBIOS 3.3
Version du contrôleur embarqué 3.06
Mode BIOS UEFI
Fabricant de la carte de base ASUSTeK COMPUTER INC.
Produit de la carte de base FX506HC
Version de la carte de base 1.0
Rôle de la plateforme Mobile
État du démarrage sécurisé Activé
Configuration de PCR 7 Élévation requise à afficher
Répertoire Windows C:\WINDOWS
Répertoire système C:\WINDOWS\system32
Périphérique de démarrage \Device\HarddiskVolume1
Option régionale France
Couche d’abstraction matérielle Version = "10.0.22000.1"
Utilisateur LAPTOP-FCTDR1L4\Lonely Boy
Fuseaux horaires Paris, Madrid
Mémoire physique (RAM) installée 16,0 Go
Mémoire physique totale 15,7 Go
Mémoire physique disponible 8,01 Go
Mémoire virtuelle totale 39,7 Go
Mémoire virtuelle disponible 31,3 Go
Espace pour le fichier d’échange 24,0 Go
Fichier d’échange C:\pagefile.sys
Protection DMA du noyau Activé
Sécurité basée sur la virtualisation Désactivé
Prise en charge du chiffrement d’appareil%s Élévation requise à afficher
Hyper-V - Extensions du mode de moniteur des ordinateurs virtuels Oui
Hyper-V - Extensions de la conversion des adresses de second niveau Oui
Hyper-V - Virtualisation activée dans le microprogramme Oui
Hyper-V - Protection de l’exécution des données Oui
 
Thank you for your help
Naouel

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Community Beginner ,
Jul 28, 2022 Jul 28, 2022

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i'm having this same issue! my little baby don't shine anymore and i'm sad, about to cry.

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