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problem with multiple copies on ae

New Here ,
Nov 30, 2023 Nov 30, 2023

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Hello, I am here because i am desperate need of help. I've been happening this problem with after effects 2020 I use a macbook pro M1. Everytime i open it up it shows-- Will be posted in photos above. As I am not sure on how to find these and how to uninstall these ''copies'' I've been looking everywhere, in every folder and theres nothing. Ive been trying for hours and hours. I dont know what the solution is here. Someone told me they might be third party and thats why? I dont know. But im hoping here someone gives me step by step on how to uninstall copies.Screen_Shot_2023-11-30_at_5.36.37_AM.pngScreen_Shot_2023-11-30_at_5.36.46_AM.pngScreen_Shot_2023-11-30_at_5.36.50_AM.pngScreen_Shot_2023-11-30_at_5.36.57_AM.pngScreen_Shot_2023-11-30_at_5.36.53_AM.pngScreen_Shot_2023-11-30_at_5.36.50_AM.png

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Community Expert ,
Nov 30, 2023 Nov 30, 2023

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@spawn339581440lhf 

 

I've moved your post to After Effects for you

 

Jane

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New Here ,
Nov 30, 2023 Nov 30, 2023

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thank you!

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Adobe Employee ,
Nov 30, 2023 Nov 30, 2023

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Hi spawn339581440lhf,

 

Is there a specific reason why you're using the old version? 2020 is an old version and not built for the M1 chip. I'd suggest installing the latest version and see if that helps. You do not need to remove the 2020 version. The latest version would be a separate install and you can keep them both.

Note: If you remove the 2020, you won't be able to install it again.

Let us know how it goes.

 

Thanks,

Nishu

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New Here ,
Nov 30, 2023 Nov 30, 2023

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Hey, Nishu! I have been using the AE 2020 for 2 years now on the same macs before with the same M1 chip, I had no problem on it till this problem now popped up. i dont think thats the case. 

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