Problems with After Effects (Problemas con After Effects)

Community Beginner ,
Feb 27, 2018 Feb 27, 2018

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Hello! I have a problem and maybe you can help me ... When I download Adobe After Effects and activate it as a test, I get the following message:

After Effects Warning: The directory "/ Users / cflng / Library / Preferences / Adobe / After Effects / 15.0 / Workspaces of the original user" could not be created. Check the protection and permissions of the main directory.

And then, this:

"After Effects can not continue: unexpected error during the start of the application"

Español

Hola! Tengo un problema y quizás puedas ayudarme... Al descargar Adobe After Effects y activarlo como prueba me sale el siguiente mensaje:

Advertencia de After Effects: No se ha podido crear el directorio “/Users/cflng/Library/Preferences/Adobe/After Effects/15.0/Espacios de trabajo del usuario original”. Compruebe la protección y los permisos del directorio principal.

Y acto seguido, esto:

"no puede continuar After Effects: error inesperado durante el inicio de la aplicación"

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correct answers 1 Correct answer

Adobe Community Professional , Feb 27, 2018 Feb 27, 2018
Take a backup and Delete all the folders you have inside the - "The directory "/ Users / cflng / Library / Preferences / Adobe / After Effects / " This will reset the preferences of After effects which should fix the issue. Guide to folder location - MacOS -1. Go to your desktop and click GO on the menu bar.2. Select Go to Folder from the drop-down and type the following path: /Users/[user_name]/Library/Preferences/Adobe/After Effects/3. Delete the folder 15.04. Open After Effects.

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Adobe Community Professional ,
Feb 27, 2018 Feb 27, 2018

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Take a backup and Delete all the folders you have inside the - "The directory "/ Users / cflng / Library / Preferences / Adobe / After Effects / " This will reset the preferences of After effects which should fix the issue.

Guide to folder location -

MacOS -

1. Go to your desktop and click GO on the menu bar.

2. Select Go to Folder from the drop-down and type the following path: /Users/[user_name]/Library/Preferences/Adobe/After Effects/

3. Delete the folder 15.0

4. Open After Effects.

Vishu Aggarwal
Adobe Certified Instructor, Professional and Expert

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Community Beginner ,
Feb 28, 2018 Feb 28, 2018

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Thank you, Master.

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New Here ,
Jul 29, 2020 Jul 29, 2020

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Salute to you Broo.... tq very very much

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New Here ,
Feb 20, 2022 Feb 20, 2022

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Hello! Thank you sooooo much! you made my day 100% better!!!! thank youu!!

by the way for mac we should delete the folder 15.10 not the 15.0 (:

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