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Problems with MP4 videos in android

New Here ,
Apr 07, 2021 Apr 07, 2021

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Hi everyone. I have this problem:

I created several videos in AE and Premiere and I exported them with codec H264 in MP4 format. Then I sent them to my android phone (whatsapp, email and google drive). In my PC I can see them fine but in my android I can't. I sent those videos to some people, someone can see them but others can't. In my phone I can play every other MP4 file but i can't play MP4 files exported from AE and Premiere, using and not using Media Encoder. I try everythings and everything points that the problem is with the export.

I hope someone could help me.

Regards

Facundo 

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Import and export

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Adobe Community Professional ,
Apr 07, 2021 Apr 07, 2021

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Maybe you could give us precise details about the framerate of the video, the resolution, with what bitrate you are exporting it, etc. etc. You could use the MediaInfo application to obtain information about the clip or simply explain us with screenshots included the whole export process, maybe you are exporting with too much framerate, or too bitrate, or a huge clip, etc., we will not know until we have details.

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New Here ,
Apr 09, 2021 Apr 09, 2021

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Hi Byron, thank you for your answer. I share with you the details of 2 videos, one exported from premiere and other from media enconder and created with AE. I generated the information with the app that you recommended me MediaInfo. Maybe you can figure out with this information.

Thank you!

Video 1
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (mp42/mp41)
File size : 9.09 MiB
Duration : 14 s 960 ms
Overall bit rate mode : Variable
Overall bit rate : 5 098 kb/s
Encoded date : UTC 2021-04-09 19:32:40
Tagged date : UTC 2021-04-09 19:32:40
TIM : 00:00:00:00
TSC : 25
TSZ : 1

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L5
Format settings : CABAC / 3 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 3 frames
Format settings, GOP : M=1, N=30
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 14 s 960 ms
Bit rate : 4 728 kb/s
Width : 1 600 pixels
Height : 2 000 pixels
Display aspect ratio : 0.800
Frame rate mode : Constant
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.059
Stream size : 8.43 MiB (93%)
Language : English
Encoded date : UTC 2021-04-09 19:32:40
Tagged date : UTC 2021-04-09 19:32:40
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 14 s 960 ms
Source duration : 14 s 997 ms
Bit rate mode : Variable
Bit rate : 317 kb/s
Maximum bit rate : 378 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 579 KiB (6%)
Source stream size : 581 KiB (6%)
Language : English
Encoded date : UTC 2021-04-09 19:32:40
Tagged date : UTC 2021-04-09 19:32:40

Video 2

Complete name : E:\Documents\Pruebas AE\letras locas_AME\Comp 1.mp4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (mp42/mp41)
File size : 1.30 MiB
Duration : 3 s 0 ms
Overall bit rate : 3 627 kb/s
Encoded date : UTC 2021-04-07 23:45:18
Tagged date : UTC 2021-04-07 23:45:18
TIM : 00:00:00:00
TSC : 25
TSZ : 1

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L5
Format settings : CABAC / 3 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 3 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 3 s 0 ms
Bit rate : 3 271 kb/s
Width : 2 000 pixels
Height : 2 000 pixels
Display aspect ratio : 1.000
Frame rate mode : Constant
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.033
Stream size : 1.17 MiB (90%)
Language : English
Encoded date : UTC 2021-04-07 23:45:18
Tagged date : UTC 2021-04-07 23:45:18
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 3 s 0 ms
Source duration : 3 s 51 ms
Bit rate mode : Constant
Bit rate : 317 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 117 KiB (9%)
Source stream size : 118 KiB (9%)
Language : English
Encoded date : UTC 2021-04-07 23:45:18
Tagged date : UTC 2021-04-07 23:45:18

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Adobe Community Professional ,
Apr 08, 2021 Apr 08, 2021

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Without specific info about exact settings and your exact smartphone details nobody can tell you much. Simply sounds like some data gets messed up/ misinterpreted and/or you may have an issue with some permissions on your mobile.

 

Mylenium

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