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Programa parou de inicializar

New Here ,
May 07, 2023 May 07, 2023

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Meu after Effects parou de funcionar der repente, entra na tela de inicialização e logo em seguida fecha e cria um arquivo crash na area de trabalho.

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Crash , Performance

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Adobe Employee ,
May 09, 2023 May 09, 2023

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Hi Thiago29767967c5g1,

 

Could you please let us know the version of the GPU driver you're currently using? If it isn't up-to-date, we recommend updating it. If this doesn't resolve the issue, consider removing any third-party plug-ins you may have installed.

Let us know how it goes.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

 

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New Here ,
May 13, 2023 May 13, 2023

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Minha GPU e um  Ryzen 5 4000 G-Series Desktop Processors with Radeon Graphics, esta atualizado todos os drivers e continuo enfrentando o problema.

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Adobe Employee ,
May 18, 2023 May 18, 2023

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What's the version of After Effects you're using? Did you try removing the third-party plug-ins? Here's how - Go to the following location and remove (or move to a different location to keep a backup) all the files and folders except dummy.txt and try to launch After Effects.
Location - C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore

Let us know how it goes.

 

Thanks,

Nishu

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Community Beginner ,
Sep 25, 2023 Sep 25, 2023

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I'm having the same problem using the After effects 2023 version. I've already checked the issue of third-party plugins and only the Dummy.txt file appears.
Do you have any solution for this problem?

Send me by email:
fernandes.silva.ms@gmail.com

Thank you

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