"IOError: I/O Error" on AE startup?

New Here ,
May 11, 2022 May 11, 2022

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For about a week or so, everytime I start up AE (newest version, on a mac) I get the IOError message. I can just click 'OK', but the menues are unresponsive, and I need to switch to the Finder and back into AE for them to work. Apart from that, AE seems to work just fine.

This happens both when I start the AE app itself, and when I open it by doubleclicking on an .aep file.

Updated to the latest version yesterday, but the problem persists. What's causing this, and how can I fix it?

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Adobe Community Professional ,
May 11, 2022 May 11, 2022

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Without exact system info and exact error codes (assuming there is more than you were stating) we can't really tell you much. Based on my limited past experience with Macs I would say, though, that this could be an issue with one of your volume's names or a specific folder just as it could be a problem of some component having gone into idle/ sleep mode.

 

Mylenium

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New Here ,
May 11, 2022 May 11, 2022

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I'm on macOS 12.3.1 on a 16" MacBook Pro (M1). And, no, there is nothing else in the error message than what I put in the headline. It says "IOError: I/O Error", and nothing else (except a button to click 'OK' underneath).

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New Here ,
May 11, 2022 May 11, 2022

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Screenshot 2022-05-11 at 13.12.59.png

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Adobe Employee ,
May 11, 2022 May 11, 2022

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Hi DasBauHans,

 

Thanks for writing in.

Third-party components that are not supported on M1 could cause this issue. You could try running After Effects using Rosetta (right-click After Effects icon > Get Info > check “Open using Rosetta”) or install the previous version of After Effects.

Let us know how it goes.

 

Thanks,

Nishu

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