After Effects Stop Responding on File Importing.

[Cem Gul]

2024 still the same problem. It's been written here for years, they say it's hardware related, but obviously the real problem is that Adobe doesn't see it as a problem and can't be bothered to fix it. Because it does this on 3 different computers, desktop and laptop, even though all my software and hardware is up to date. I have top i7-i9 processors, 64gb or more ram and very fast ssd disks. Fun fact, it doesn't do it with unusual files, it does it with all common formats like mp4, mp3, mov, psd, ai etc. It has difficulty importing and does not respond and returns to normal after 20 seconds. Adobe is scam.

[Ishan Y]

Hi there,

I'm sorry for the poor experience. Please launch After Effects and go to Edit > Preferences > Startup & Repair > Start in Safe Mode. Check the option to disable third-party plugins at launch when prompted. Let us know if you still experience the issue while on Safe Mode.

Please also let us know what type of storage device your source files are stored in (External HDD, Internal SSD, NAS, cloud drive, etc.).

This post was branched from an older post for troubleshooting. 

Thanks,

Ishan

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