Copy link to clipboard
Copied
Copy link to clipboard
Copied
Hi pxlgirl45,
Sorry for the crash.
We'll share the crash report with the engineers to get it translated. In the meantime, please share the following details.
Let us know, we're here to help.
Thanks,
Nishu
Copy link to clipboard
Copied
The crash seems to happen about 30 seconds into having the project open, regardless of what user is doing. Seems like once AE starts RAM previewing it inevitably crashes. CAPS LOCK does prevent a crash. There are Sapphire and Universe plugins in the project.
Copy link to clipboard
Copied
I should also add, disabling the plugins doesn't fix it.
Copy link to clipboard
Copied
You appear to have a damaged asset in there or a version conflict. Some of your image handler libraries are crashing. Start by reinstalling AE and also check whatever image items you are using in the project.
Mylenium