remove non-compatible plugins (AEJuice)

New Here ,
Sep 13, 2022 Sep 13, 2022

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Every time I launch AE, I get a warning of plugins that are not compatible with my version of After Effects. I've searched and removed every single instance of AEJuice on my computer, but it's still mentioned in the pop-up when AE launches. Is there a way to purge AEJuice from my system or get AE to ignore it? I'm concerned it my be causing issues as AE has started to crash when opening certain project files. 

Screen Shot 2022-09-13 at 11.11.26 AM.png

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Crash , Error or problem , Freeze or hang , User interface or workspaces

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correct answers 1 Correct answer

Adobe Employee , Sep 13, 2022 Sep 13, 2022

Hi @Matt23080645y23p,

Make sure you also check the Library folder at the root of your hard drive; the one in your screenshot is the user-level Library folder. In a Finder window, hit ⌘+⇧+G, then paste this path: /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore.

 

- John, After Effects Engineering Team 

 

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Community Expert ,
Sep 13, 2022 Sep 13, 2022

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Where have you looked? The standard AE plug-in folder? The Media Core folder? Your user documents folder? You need to be more specific and also provide some system information.

 

Mylenium 

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New Here ,
Sep 13, 2022 Sep 13, 2022

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I'm on an M1 Max Macbook pro

I've deleted everything related to AEJuice specifically I found in my plug-in folder and even ran their "uninstaller." I'm not 100% certain where else I've deleted it from, because I just searched for "AEJuice" in Finder and deleted everything I found, but there were a couple other instances. 

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Adobe Employee ,
Sep 13, 2022 Sep 13, 2022

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Hi @Matt23080645y23p,

After Effects looks for installed plug-ins in these locations on Mac:

  • /Applications/Adobe After Effects 2022/Plug-ins
  • /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore
  • ~/Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore ( this is the user-level location )

Check those locations to see if the AE Juicers plug-ins are still there and let us know if they continue to show up in the dialog.

 

If After Effects is crashing, please make sure to submit your email and a message about what you were doing went the crash occurred ( opening a project, working the Timeline, closing the app, etc ).

 

Thanks for reporting this issue and for any further information you can provide, 

- John, After Effects Engineering Team 

 

 

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New Here ,
Sep 13, 2022 Sep 13, 2022

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 Thanks, John - I've removed everything from the After Effects 2022 folder. I don't see that MediaCore folder anywhere along that file path, and searching for "MediaCore" doesn't show any results. I trashed the AE Preferences and rebuilt default prefs, but the error still occurs. 

Screen Shot 2022-09-13 at 3.10.56 PM.png

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Adobe Employee ,
Sep 13, 2022 Sep 13, 2022

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Hi @Matt23080645y23p,

Make sure you also check the Library folder at the root of your hard drive; the one in your screenshot is the user-level Library folder. In a Finder window, hit ⌘+⇧+G, then paste this path: /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore.

 

- John, After Effects Engineering Team 

 

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New Here ,
Sep 14, 2022 Sep 14, 2022

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That was it! Thanks John

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