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Sound crackling / popping when video exported via adobe media encoder

Explorer ,
Dec 18, 2020 Dec 18, 2020

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So, I've been trying to solve a problem for last 3 days, 3 different adobe support guys tried (with taking over the computer) wihtout solving it.

 

Problem:

When exporting a video via Adobe Media Encoder from After Effects, the sound has crackling / popping in certain places, not often that you notice it easily, but often enough to be not usable. Problem is only when AME is export from AE.

* If I do the same thing in AME from hard drive file, there is no problem.

* If I export from After Effects (in any format), there is no problem.

What I've tried:

* Updating AME

* Using different project

* Saving audio file in different versions

* Precomping audio file

* Everything I could think of in AE alone

* Making comp longer 2-3 seconds and other suggetions of similar nature from adobe forums

* Using few AME versions

* Tried from AE CS6

* Using wav instead of mp3

* Switching from 48khz to 44 (both in AE and AME)

* Trying with 16 bit 48khz

* Bascially everything suggested from forums regarding wav/mp3/khz/bit etc.

What Adobe support tried:

* Cleaning AME settings and using different AME version (tried by 2 adobe supprt guys)

* Disabling my nvidia card and using plain windows driver

* Downlading Adobe Creative Cloud cleaner tool

 

Any help would be greataly appriciated.

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Audio , Dynamic link , Error or problem

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Valorous Hero ,
Dec 18, 2020 Dec 18, 2020

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Do these pops only occur at edit points? Import the file and plce it in the Timeline to double check if this is the case.

 

Some additional info here — https://community.adobe.com/t5/premiere-pro/audio-pops-only-in-exported-video-no-audio-pop-in-timeli...

Motion Graphics Brand Guidelines & Motion Graphics Responsive Design Toolkits

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Explorer ,
Dec 18, 2020 Dec 18, 2020

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only 1 audio file without any editing (I did this to test it out)

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Explorer ,
Dec 18, 2020 Dec 18, 2020

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Read that thread few times. nothing.

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New Here ,
Apr 01, 2022 Apr 01, 2022

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Experiencing this now in 2022 with a 3 hour video that took 16 hours to render. Very frustrating.

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Explorer ,
Dec 18, 2020 Dec 18, 2020

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bump

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Explorer ,
Dec 18, 2020 Dec 18, 2020

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I got an update from tech support that other users are having these issues too. As usual, adobe not doing anything to fix their never ending bugs.

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Explorer ,
Dec 18, 2020 Dec 18, 2020

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Also, no problem when I add to render from Premiere to AME.

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Valorous Hero ,
Dec 18, 2020 Dec 18, 2020

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Some issues are difficult to nail down in terms of the cause. Then, there is the case of finding a solution. For now, proceed with a workaround and ensure you file a Bug Report. In your BR, I suggest you include OS and Hardware specs.

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Explorer ,
Dec 18, 2020 Dec 18, 2020

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I would proceed with workaround GLADLY. But what is the one?!

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Community Beginner ,
Oct 15, 2021 Oct 15, 2021

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Did this ever get resolved? I'm experiencing this now with the lastest version of everything in 2021.

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New Here ,
Dec 16, 2021 Dec 16, 2021

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I am also experiencing the same thing. Fully updated software.

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New Here ,
Dec 30, 2021 Dec 30, 2021

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Ya, I have the same issuem. I know my audio is clean (I do audio production and it's a music track), but whenever I export it via media encoder there are random pops and clicks on the audio (I've tried changing the audio format, bla ample rate, ect... Ect.. Nothing seems to work, though I am thinking of using DaVinci out of frustration... it doesn't happen if I render out a lossless mov file, but that is an ungodly file size to deal with, so it defenatly is related to media encoder.) 

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Community Beginner ,
Nov 26, 2023 Nov 26, 2023

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LATEST

I'm sure this is too late to help you 3 years later, but this was the only solution I was able to find, for anyone lese who comes here via google search down the road: rendering the project out via Adobe Premiere Pro instead of Media Encoder fixes it. Through a lot of troubleshooting I was able to determine the audio clipping was coming from Media Encoder itself, and so the only solution was not to use Media Encoder. I know this doesn't really help if you don't have access to something other than AE and ME, it's a start.

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