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Sunburst preset crashing computer AE 2024

New Here ,
Dec 23, 2023 Dec 23, 2023

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Whenever I try to use the "Sunburst" preset on After Effects 2024, it immediately crashes the app. I have tried using this effect on After Effects Beta, and it works perfectly fine with nothing crashing. Is there a reason as to why this could be crashing on AE 24, or is there just a bug when using it in AE 24 that makes my computer crash when using it?

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correct answers 1 Pinned Reply

Adobe Employee , Jan 02, 2024 Jan 02, 2024

Hi @Wollmyth,

Thank you for reporting this issue. I cannot reproduce this crash in the latest 24.1.0 (build 78) version of After Effects when applying the Sunburst preset, but many things could be different on my system versus yours. Could you share a screen recording of the crash as it occurs when you apply the preset? Have you been able to submit any crash reports when the crash occurs?

 

Your mention that this doesn't occur in Beta may point to the issue already being fixed, but we'd still li

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Adobe Employee ,
Jan 02, 2024 Jan 02, 2024

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Hi @Wollmyth,

Thank you for reporting this issue. I cannot reproduce this crash in the latest 24.1.0 (build 78) version of After Effects when applying the Sunburst preset, but many things could be different on my system versus yours. Could you share a screen recording of the crash as it occurs when you apply the preset? Have you been able to submit any crash reports when the crash occurs?

 

Your mention that this doesn't occur in Beta may point to the issue already being fixed, but we'd still like to investigate more deeply.

 

Thanks for reporting this issue and for any further information you can provide,

- John, After Effects Engineering Team 

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Adobe Employee ,
Apr 19, 2024 Apr 19, 2024

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I'll move your post to the Discussions board while we await your information.

 

Thanks,

Nishu

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