Copy link to clipboard
Copied
I experienced this problem a few months ago when I would render a project through either ae or ame and it would randomly cause my system to stop displaying anything whilst still showing signs that it was powered (case fans on).
my specs were:
5500 XT
Ryzen 9 5900x
16 gb 3200Mhz corsair lpx ram
crucial p2 500gb m.2
evga 500 br
For a few months I randomly stopped getting this issue however it has come back when trying to render a different project file. What's weird is that I have formatted my disk, reinstalled after effects and updated, changed my power supply to a NZXT c750 and my gpu to a 3070 Ti FE.
Would appreciate any help so that I can finally solve this/ identify a cause.
Copy link to clipboard
Copied
Hi Hishaam23672507reco,
Sorry for your issue.
Do you see any error messages from After Effects or Windows? Did you use any third-party plug-ins in the project that creates the issue? Also, are you using the Studio driver or the Game Ready driver for your GPU?
Let us know, we're here to help.
Thanks,
Nishu
Copy link to clipboard
Copied
Hi, I don't see any error message from windows or ae however in the past have seen 'Livekernelevent 1a8' as an error message. I'm using the game ready drivers as I primarily use the system for gaming.
Copy link to clipboard
Copied
What I would recommend to check is the physical memory test on your PC.
Copy link to clipboard
Copied
how would you recommend I do that?