• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

System update required to install After Effects

Community Beginner ,
Jul 30, 2024 Jul 30, 2024

Copy link to clipboard

Copied

Hello ladies and gentlemen,

 

Please advise how can I bypass this restriction?

updatereq.jpg

 

In the last couple of months I have upgraded my hardware so I used the After Effects before on an older equipment and it worked fine. Now I have this error and I am unable to even install the software which I am paying for since months already. I checked the link multiple times but it didn't help me much:

 

https://helpx.adobe.com/after-effects/system-requirements.html?x-product=CCHome&x-product-location=A...

 

My specs are:

 

CPU: Intel Core i7 9700F

GPU: Nvidia GeForce RTX 4070 Ti

RAM: 48GB DDR4 [G.Skill F4-4000C18-8GTZRB and Kingstone KF3600C16D4/16GX]

OS: Windows 10 Pro 22H2 (OS Build 19045.4651)

 

Kind regards.

 

 

TOPICS
Crash

Views

2.2K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Aug 01, 2024 Aug 01, 2024

Looks solved now. Connected to an agent via chat, who provided me installation files for the AE and it worked; installed successfully and running. 

Votes

Translate

Translate
Adobe Employee ,
Jul 31, 2024 Jul 31, 2024

Copy link to clipboard

Copied

That's strange! Looks like your computer meets the system requirements for After Effects. My guess, your CPU doesn't have an integrated GPU. So, if After Effects is not able to find your Nvidia GPU, you may see the warning. I'd suggest installing the latest version of the Nvidia GPU driver from the manufacturer's website. If you're already using the latest version, try clean installing it. Also, check for Windows updates.

Let us know how it goes. Moving this thread from Bugs to Discussions for troubleshooting.


Thanks,
Nishu

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 31, 2024 Jul 31, 2024

Copy link to clipboard

Copied

Hello,

thank you for your answer. So I performed a clean installation of the latest GPU manufacturer's driver which didn't help. Still the same. As for the Windows updates there is still this one problematic update ( KB5034441 ); which I (and many other users) am unable to execute since months.

 

update2.jpg

update1.jpg

 

I googled something about it before; even found and applied this solution:

https://answers.microsoft.com/en-us/windows/forum/all/windows-10-update-error0x80070643/e6473fa4-f2d...

but to no avail.

 

Kind regards.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 31, 2024 Jul 31, 2024

Copy link to clipboard

Copied

UPDATE: I even managed to get rid of this update error and still no change. Still "If you would like to install AE , you must update your system" prompt. Highly annoying.

 

update3.jpg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 01, 2024 Aug 01, 2024

Copy link to clipboard

Copied

Is this an office computer or a personal one? Can you create a fresh admin account and see if you can install After Effects in it? If that doesn't help, I'd recommend reaching out to us via phone or chat so that we can dig deeper: https://adobe.ly/3A4QDtN

Let us know how it goes.


Thanks,
Nishu

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 01, 2024 Aug 01, 2024

Copy link to clipboard

Copied

This is a personal PC , where there is only one account and I am the admin. Will check the link, thanks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 01, 2024 Aug 01, 2024

Copy link to clipboard

Copied

Looks solved now. Connected to an agent via chat, who provided me installation files for the AE and it worked; installed successfully and running. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 01, 2024 Aug 01, 2024

Copy link to clipboard

Copied

Glad to hear that. Thanks for updating the thread. Feel free to reach out if you have any other questions.


Thanks,
Nishu

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 20, 2024 Oct 20, 2024

Copy link to clipboard

Copied

I have the same problem, wihtout any reason for it.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 20, 2024 Oct 20, 2024

Copy link to clipboard

Copied

I solved it. I initially tried to download it using the Opera browser, but without success. I then decided to switch to Microsoft Edge, and as soon as I did, I was able to download and install it without any issues

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 28, 2024 Oct 28, 2024

Copy link to clipboard

Copied

yes that worked for me as well.

.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 29, 2024 Dec 29, 2024

Copy link to clipboard

Copied

Super

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 18, 2024 Nov 18, 2024

Copy link to clipboard

Copied

I just had this exact issue while using Opera GX, and it was immediately solved when switching over to Microsoft Edge. Thank you so much for commenting this! 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 29, 2024 Dec 29, 2024

Copy link to clipboard

Copied

Perfect!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 15, 2025 Jan 15, 2025

Copy link to clipboard

Copied

Thank you so much! I had the same problem and I was about to crash out thinking Adobe wanted me to buy a new computer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 15, 2025 Jan 15, 2025

Copy link to clipboard

Copied

Great!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 17, 2025 Jan 17, 2025

Copy link to clipboard

Copied

LATEST

Thank you! It works for me now.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines