Systematic crash when collecting files if project contains .cd4 file (s)

[vincentb7511003]

Please Help!

Our team ( on different machines) can no longer collect files from AE! If there is a .cd4 file in the project the spinning rainbow wheel appears before the collected modal menu and just spins forever.

AE 23.2.1

OSX Monterey

[nishu_kush]

Hi vincentb7511003,

Welcome to the community and sorry to hear about the crash.

Are you trying to collect files on a network location? Does it work if you save them to a local location? Are there any error messages or crash report? Also, are there any third-party plug-ins used?

Moving this thread from Bugs to Discussions for troubleshooting.

Let us know, we're here to help.

Thanks,

Nishu

[vincentb7511003]

To isolate the issue we simply put one .CD4 footage file, in one comp. That's it nothing else in the project. No key frames, no animations, no plugins.

After selecting collect files, the rainbow will appear and we never get to the collect files menu window.  It crashes even before it starts, systematically on 3 different machines (all OSX).

The files are on local hard drive.

Thanks

[nishu_kush]

Thanks for the details, vincentb7511003.

I was able to reproduce this at my end as well. I am going to report this the devs. I'll share if there's any update.

Thanks,

Nishu

[jenkmeister]

We've identified the issue, however it's in components that Maxon/Cinema 4D provide to After Effects, so we are now working with Maxon to get an update from them.