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The audio is shifting/offseting somewhere off

Community Beginner ,
Feb 27, 2024 Feb 27, 2024

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Hello! Me and my whole team have a problem. When using audio files (often from desktop Google Drive), the sound in them moves out, and the only way to fix it is to re-render the file (with third-party software).
And with all this, it happens completely randomly. Out of 10 people, the sound breaks for three, or for half, or for all. Its random. We are use the same file, from the same folder (no one downloads it).
If we download these files with a browser, the problem will be solved in 70% of cases, but nevertheless it can still occur and we will still have to re-render.

Why does this happen and how to fix it without re-render?
The after effect version doesn't matter either. This kind of crap happens in versions 22, 23 and 24. We use Windows. File is .mp3 format.


Here is example of broken audio. The beginning becomes the end and the end becomes the beginning.

bug.png

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correct answers 1 Pinned Reply

Adobe Employee , Feb 28, 2024 Feb 28, 2024

Can you share a link to an audio file you're having this issue with? We can try to reproduce the issue internally. 

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New Here ,
Feb 27, 2024 Feb 27, 2024

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same problem 

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Adobe Employee ,
Feb 28, 2024 Feb 28, 2024

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Can you share a link to an audio file you're having this issue with? We can try to reproduce the issue internally. 

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Community Beginner ,
Feb 29, 2024 Feb 29, 2024

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Adobe Employee ,
Mar 21, 2024 Mar 21, 2024

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Are you and the team importing files from the Google Drive folder? If so, can you try importing them from the desktop and see if that brings any change?

Note: Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

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Community Beginner ,
Mar 22, 2024 Mar 22, 2024

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Hello, yes, we importing from Google drive folder.

Today we tried your method, copied "broken" audio from Google drive folder to desktop and that copy works fine.

But that's not solution, because we not just using audio, we using .aep projects, that in Google drive folder, with linked audio inside. So, if copy audio to desktop, we also would have to relink all audio inside project 😕

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