cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Exit
search
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0
Upvote

the problem with the purchase

Nikita22089338z72q
New Here ,
Dec 04, 2021 Dec 04, 2021

hello, I bought adobe after effects from you, but they still offer me to buy it in creative cloud. I bought a subscription for 1,662 rubles . What should I do?

TOPICS
Error or problem
138
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
replies 2 Replies 2
latest latest Jump to latest reply
Mylenium
LEGEND ,
Dec 05, 2021 Dec 05, 2021

Check your network stuff first:

 

How to fix network connectivity issues when downloading Adobe apps

 

Mylenium

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
RobShultz Community Expert
Community Expert ,
Dec 05, 2021 Dec 05, 2021
LATEST

Are you signed in with the same e-mail that you purchased the subscription with?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Troubleshooting FAQs
Fix common After Effects crashes
Open in a new window
How to fix "Display Acceleration Disabled"
Open in a new window
Fix dynamic link between After Effects and AME
Open in a new window
Building the best After Effects computer
Open in a new window
Why isn't After Effects preview real-time?
Open in a new window
After Effects Community Recap
After Effects Community Recap 2022: Year-in-review
Open in a new window
October 2022 Community Recap
Open in a new window
After Effects Community Recap home page
Open in a new window
Getting started with After Effects
How to download & install After Effects
Open in a new window
After Effects system requirements
Open in a new window
Inspiring tutorials
Open in a new window
After Effects user guide
Open in a new window
Copyright © 2025 Adobe. All rights reserved.
Using the Community Experience League Terms of Use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices