the problem with the purchase

New Here ,
Dec 04, 2021 Dec 04, 2021

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hello, I bought adobe after effects from you, but they still offer me to buy it in creative cloud. I bought a subscription for 1,662 rubles . What should I do?

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Error or problem

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Adobe Community Professional ,
Dec 05, 2021 Dec 05, 2021

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Check your network stuff first:

 

How to fix network connectivity issues when downloading Adobe apps

 

Mylenium

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Adobe Community Professional ,
Dec 05, 2021 Dec 05, 2021

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Are you signed in with the same e-mail that you purchased the subscription with?

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