Unable to generate the image when exporting After Effects project

New Here ,
Jul 11, 2022 Jul 11, 2022

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I can't export my afetr effect file to media encoder. An error message is displayed "Unable to generate the image". But I don't understand why.
Has this ever happened to anyone ?

Thank you 

 

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Crash , Error or problem , Import and export

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Adobe Community Professional ,
Jul 11, 2022 Jul 11, 2022

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Update your system's graphics driver and check the hardware acceleration options in AME and AE.

 

Mylenium

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Adobe Employee ,
Jul 11, 2022 Jul 11, 2022

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Hi Enora25199696hvdh,

 

Welcome to the community.

As the expert suggested, update your GPU driver. If that doesn't help-

  • Are you using any third-party plug-ins?
  • Have you tried exporting using After Effects Render Queue instead of Media Encoder?
  • What are your system specifications (CPU, GPU, RAM, OS)?

Let us know, we're here to help.

 

Thanks,

Nishu

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Adobe Community Professional ,
Jul 11, 2022 Jul 11, 2022

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If you are a Windows user, you launch AfterFX.exe by Run as administrator (Right-click) . This may work.

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