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Unable to Load Video Files into AE from Previous Laptop

Participant ,
Sep 01, 2023 Sep 01, 2023

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I created a project in After Effects. There are video files in it that were rendered in After Effects. All files were rendered in Apple ProRes 422 HQ. All was well.

 

I got a new laptop a few weeks later. I have been rendering videos with Apple ProRes 422 HQ. I loaded the aformentioned project into AE, and all 19 of my video files can't be loaded into AE, with these error messages for each one:

 

Encountered errors while opening a project.
1) After Effects error: Could not open source file. Please check that file exists with correct permissions.
2) After Effects error: file 'DJ J& Charcoal 1.mov' cannot be imported - this 'MooV' file is damaged or unsupported.

 

I have opened these files in Quicktime and Premiere, and they're fine. How come After Effects (the place where they were created) doesn't want 'em?

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Error or problem , Import and export

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Community Expert ,
Sep 04, 2023 Sep 04, 2023

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If the issue is related to the permission, you check the permission of the folder where you have saved the project file and the footages.

 

Regarding DJ J& Charcoal 1.mov, would you cut off "&" and change the file name?

 

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Adobe Employee ,
Sep 04, 2023 Sep 04, 2023

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try renaming the file with .avi or .mov extension. Or try opening the file in quicktime and save it again as mov file.

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