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unexcpected green video clips and other preview+ export errors since latest release

New Here ,
Mar 23, 2021 Mar 23, 2021

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Hi folks, I was working on a project using a lot of After comps into premiere, bug since latest update, After is not working correctly anymore, most pictures have green drop frames (if not entirely green video clips) and rendering makes things crazy (jumps everywhere)...I am on PC with Windows 10, already updated my drviers...if anyone could save my life ? thanks !

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Crash, Dynamic link, Error or problem

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Adobe Community Professional ,
Mar 23, 2021 Mar 23, 2021

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Try to deactivate GPU acceleration in File > Project Settings. You can also downgrade your graphics card driver to a previous one for testing. If you read other post a lot of times the problem is related with the graphics card driver.

 

Another possible solution is to change the format of your video clips. You can use Adobe Media Encoder to transocde to any other format (ie Quicktime Prores 422 or Cinemform codec).

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Adobe Employee ,
Mar 23, 2021 Mar 23, 2021

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Hi update09,

 

Sorry for your issue. Please share the following details so that we can troubleshoot the issue properly:

  • What are your system specifications (CPU, GPU, RAM, OS)?
  • What are the details of the footage you're getting this issue with (frame rate, frame size, format/codec)?
  • Could you share a screenshot that shows the problem?

We're here to help, just need more info.

 

Thanks,

Nishu

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