unexpected failure during application startup

[Missmissy565]

"After Effects can’t continue: unexpected failure during application startup" has been coming up ever since I got access thourgh my work through i have never been able to open it. I have read multiple reveiws on the support communtiy on how to fix this but nothing has worked. I have re downloaded it more then 3 times and nothing has changed. I have all of the of the creative cloud if that helps with fixing it in anyway 

Has this happened to anyone else??

[ToolfarmJP]

Would you also reset the preference file?

https://helpx.adobe.com/after-effects/using/preferences.html

[Missmissy565]

I have reset my preference and i am still un able to get in to after effects..... 

There is an option to reveal my preference but since I can not get into to ae I cant do that. 

Should I try and re download it again or is there something else you can suggest??