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Unexpected termination Adobe AE 2021

New Here ,
Jul 28, 2021 Jul 28, 2021

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Recently I ran into a problem with Adobe After Effects 2021.

Before this issue I had problem with startup Adobe Creative Cloud and I was forced to reinstall Adobe CC.

And before all of these I was changed my computer because the same problems occured on former hardware. 

And now I received the following message in Event Viewer of Microsoft Windows:

 

"A problem caused this program to stop interacting with Windows.
Неправильный путь приложения [Incorrect application path]: C:\Program Files\Adobe\Adobe After Effects 2021\Support Files\AfterFX.exe

Сигнатура проблемы [Problem signature]
Имя проблемного события [Name of the problem event]: AppHangB1
Application Name: AfterFX.exe
Application Version: 18.4.0.41
Application Timestamp: 60dfd0ea
Hang Signature: 3290
Hang Type: 134217728
Версия ОС [OS Version]: 10.0.19043.2.0.0.256.48
Код языка [Language code]: 1049
Additional Hang Signature 1: 329027da16ed9dea7a00b60af9c69f78
Additional Hang Signature 2: d596
Additional Hang Signature 3: d596a8f2e8fc735100a4084548de39a4
Additional Hang Signature 4: 3290
Additional Hang Signature 5: 329027da16ed9dea7a00b60af9c69f78
Additional Hang Signature 6: d596
Additional Hang Signature 7: d596a8f2e8fc735100a4084548de39a4"

 

I hope that it was one-time issue but I'm worried about these issues.

How can I avoid this in the future?

TOPICS
Crash, Error or problem

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Adobe Employee ,
Jul 29, 2021 Jul 29, 2021

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Hi Gregory_tecom,

 

Welcome to the Community.

  1. Does it crash while working or at launch? Is there anything specific that triggers the issue?
  2. What are your system specifications (CPU, GPU, RAM, OS)?
  3. Please check if it generates any crash log: https://community.adobe.com/t5/after-effects/faq-how-to-find-after-effects-crash-logs-on-your-comput...

Let us know.

 

Thanks,

Nishu

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