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Participant ,
Jun 13, 2023 Jun 13, 2023

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correct answers 1 Correct answer

Ishan Y Adobe Employee
Adobe Employee , Jun 16, 2023 Jun 16, 2023

Hey Malevolent Rainbow,

Sorry for the crash. Could you let us know what your CPU model is? You could try checking for any updates for your integrated GPU. Reinstalling IGPU drivers could help in case your current drivers are corrupted. Also, what is the source of the installer? I recommend installing a version from the Creative Cloud App.

 

Thanks,

Ishan

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Ishan Y Adobe Employee
Adobe Employee ,
Jun 16, 2023 Jun 16, 2023

Hey Malevolent Rainbow,

Sorry for the crash. Could you let us know what your CPU model is? You could try checking for any updates for your integrated GPU. Reinstalling IGPU drivers could help in case your current drivers are corrupted. Also, what is the source of the installer? I recommend installing a version from the Creative Cloud App.

 

Thanks,

Ishan

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Participant ,
Jun 16, 2023 Jun 16, 2023
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