Updated After Effects 2022 "Can't open cache font directory"

New Here ,
Nov 04, 2021 Nov 04, 2021

Copy link to clipboard

Copied

I have updated my after effects CC2021 to CC 2022 and then this began.Everytime I try to open the application it says "Can't open font cache directory"..I already tried re installing, run as an administrator from the C:\Program Files\Adobe\Adobe After Effects CC 2022\Support Files Right click on AfterFx.exe, and still these things did not work..please help..

TOPICS
Crash , Resources

Views

74

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 04, 2021 Nov 04, 2021

Copy link to clipboard

Copied

LATEST

Hi BookIt,

 

Welcome to the community and sorry for your issue. Here're a few steps that you can try:

  1. Reset the app preferences: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after... 
  2. Change the permissions as suggested in the following article: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after... 
  3. Create a new user account with admin rights and test: https://www.webucator.com/article/how-to-create-a-second-user-account-in-windows-10/ 

Let us know the results.

 

Thanks,

Nishu

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

Make your promotional social content with Adobe Express.

Get started quickly with free templates: