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Updated After Effects 2022 "Can't open cache font directory"

New Here ,
Nov 04, 2021 Nov 04, 2021

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I have updated my after effects CC2021 to CC 2022 and then this began.Everytime I try to open the application it says "Can't open font cache directory"..I already tried re installing, run as an administrator from the C:\Program Files\Adobe\Adobe After Effects CC 2022\Support Files Right click on AfterFx.exe, and still these things did not work..please help..

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Adobe Employee ,
Nov 04, 2021 Nov 04, 2021

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Hi BookIt,

 

Welcome to the community and sorry for your issue. Here're a few steps that you can try:

  1. Reset the app preferences: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after... 
  2. Change the permissions as suggested in the following article: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after... 
  3. Create a new user account with admin rights and test: https://www.webucator.com/article/how-to-create-a-second-user-account-in-windows-10/ 

Let us know the results.

 

Thanks,

Nishu

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