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Using puppet pint tool crashes after effects

Community Beginner ,
Mar 07, 2024 Mar 07, 2024

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I was using puppet pin tool. My character already has a few pins and some of them are animated. Now when I click on one I've got an error message: After Effects error: Crash in progress. Last logged message was: <11768> <RenderThreadExecutor> <1>Creating executor with 16 threads. After Effects can't continue: sorry, After Effects has crashed. For After Effects Help and Support, go to http://www.adobe.com/go/learn_ae_support. If you still can't resolve the issue, please contact Adobe Technical Support (2).
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I'm using Windows 10 Pro. 64,0 GB RAM. Quadro P1000 graphics card

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correct answers 1 Pinned Reply

Adobe Employee , Mar 07, 2024 Mar 07, 2024

Hi @RalphVolks,

Thank you for reporting this issue, I'm sorry to hear you're experiencing this crash.

 

First and foremost, has the Crash Reporter dialog shown up after these crashes and have you submitted the crash report with your Creative Cloud email? The crash report contains vital information for us to diagnose the cause of the crash, so please submit those if you can.

 

Some additional questions that would help us to investigate further:

  • Have you recently updated your GPU drivers?
  • Does th
...

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Community Beginner ,
Mar 07, 2024 Mar 07, 2024

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Now I also got this one when trying to move Puppet pin tool

RalphVolks_0-1709803810120.png

 

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Community Beginner ,
Mar 07, 2024 Mar 07, 2024

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The AE version was 24.2.1

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Community Beginner ,
Mar 07, 2024 Mar 07, 2024

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Same thing with AE 23.6.2

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Adobe Employee ,
Mar 07, 2024 Mar 07, 2024

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Hi @RalphVolks,

Thank you for reporting this issue, I'm sorry to hear you're experiencing this crash.

 

First and foremost, has the Crash Reporter dialog shown up after these crashes and have you submitted the crash report with your Creative Cloud email? The crash report contains vital information for us to diagnose the cause of the crash, so please submit those if you can.

 

Some additional questions that would help us to investigate further:

  • Have you recently updated your GPU drivers?
  • Does this occur with any project when using the Puppet tool, or only a specific project?
  • Can you share the crashing project with us?

 

Thanks again for reporting this, and for any further information you can offer,

- John, After Effects Engineering Team

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Adobe Employee ,
Mar 19, 2024 Mar 19, 2024

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Looking forward to your response.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

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