v22.0.1 crashes on exit on the new Intel 12th gen CPU PC

Community Beginner ,
Nov 17, 2021 Nov 17, 2021

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I recently upgraded to a 12th Gen Intel(R) Core(TM) i7-12700K and since then After Effects 22.0.1 crashes everytime short after exiting. I have already sent several error reportings. This also happens when opening up AE and cloes it straigt without loading a project. The problem is constantly occuring and can be reproduced every time i close AE.

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Crash , Error or problem

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Adobe Employee ,
Nov 26, 2021 Nov 26, 2021

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Hi hy7at,

 

Sorry for your issue.

Please check if it's generating any crash log: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-after-effects-crash-logs-on...

We're here to help.

 

Thanks,

Nishu

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Community Beginner ,
Nov 26, 2021 Nov 26, 2021

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I already sent several error reportings, because after the issue the error report window opens.

 

Here is my log:

[2021-11-26_22-36-53][12572][Info] [general] WebView2 runtime in system will be used to create a webview as no webView2RuntimePath is provided.
[2021-11-26_22-36-53][12572][Info] [general] Debugger enabled for runtime group Home Screen on port: 9222 breakOnStart: no
[2021-11-26_22-36-53][12572][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be aftereffects
[2021-11-26_22-36-53][19980][Warn] [console] SAM JS Bindings Error
The host app must meet the following requirements to be compatible with the SAM JS bindings:
  1. The host app must be built with SAMv2's C++ library.
  2. The host app must provide the ACPLModel global object via SEAL
Visit https://git.corp.adobe.com/torq/acpl-model/blob/main/README.md for more info
[2021-11-26_22-36-53][19980][Info] [console] [acpl-model-uxp-types] Constructing mock ACPLModel for unit tests. Some web clients may see this message if a component imports SAM dependencies, which is not harmful.
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] 179 PERF - Start Screen Init start
[2021-11-26_22-36-53][19980][Default] [console] CCX Start v5.0.0.120
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] 179 PERF - Sophia Init start
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] 180 PERF - Ututs Init start
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] 180 PERF - IMS Init start
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] log perf event: time: 181 message: Fetching NGL Profile. Awaiting Response.
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] 181 PERF - Fetching NGL Profile. Awaiting Response.
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] 181 PERF - Locale Init start
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] 186 PERF - MainStore Init start
[2021-11-26_22-36-53][19980][Info] [console] [HS][Sophia] self.launchCount 10
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] 189 PERF - Platform init start
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] 190 PERF - Shared Settings Init start
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] log perf event: time: 192 message: Fetching Recent Files. Awaiting Response.
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] 192 PERF - Fetching Recent Files. Awaiting Response.
[2021-11-26_22-36-53][19980][Default] [console] [HS][IMS] Received NGL profile {
  "AppProfile": {},
  "LegacyProfile": {
    "licenseId": "0B677BB2704B10A0638A",
    "licenseType": 3,
    "licenseVersion": "1.0",
    "effectiveEndTimestamp": 1671436799000,
    "graceTime": 8553600000,
    "licensedFeatures": [
      "AfterEffects_12.0",
      "AfterEffects_Base_10.5",
      "AfterEffects_Base_11.0",
      "AfterEffects_Base_12.0",
      "AMT_SUBSCRIPTION_6.0",
      "Bridge_Base_4.0",
      "Bridge_Base_5.0",
      "Bridge_Base_6.0",
      "Bridge_CameraRaw_4.0",
      "Bridge_CameraRaw_5.0",
      "Bridge_CameraRaw_6.0",
      "CharacterAnimator_Base_1.0",
      "Euclid_Base_1.0",
      "MediaEncoder_Addtnl_Exporter_2.5",
      "MediaEncoder_Addtnl_Exporter_3.0",
      "MediaEncoder_Addtnl_Exporter_7.0",
      "MediaEncoder_Base_2.5",
      "MediaEncoder_Base_3.0",
      "MediaEncoder_Base_7.0",
      "MobileCenter_Base_1.0",
      "MobileCenter_Base_2.0",
      "MobileCenter_Base_3.0",
      "MobileCenter_Base_4.0",
      "Story_Base_2.0"
    ]
  },
  "AdditionalLegacyProfiles": {},
  "RelationshipProfile": [
    {
      "profileGenerationTimestamp": 1637962601594,
      "licenseId": "#####################",
      "licenseExpiryTimestamp": ##############,
      "appEntitlementStatus": "SUBSCRIPTION",
      "activationType": "NAMED_USER",
      "billingStatus": "NORMAL",
      "usedForLegacyProfile": true,
      "licenseExpiryWarningControl": {
        "warningStartTimestamp": 1679385599000,
        "warningInterval": 0
      },
      "workflowInProgress": "NONE",
      "workflowCohort": "HYBRID"
    }
  ],
  "UserProfile": {
    "accountType": "#######",
    "countryCode": "##",
    "userId": "################################"
  }
}
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] log perf event: time: 192 message: Received NGL Profile.
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] 192 PERF - Received NGL Profile.
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] log perf event: time: 194 message: Fetching Home data
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] 194 PERF - Fetching Home data
[2021-11-26_22-36-53][19980][Default] [console] [HS][SophiaBase] Calling CCX Process for Home data.
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] log perf event: time: 195 message: Fetching Utut data
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] 195 PERF - Fetching Utut data
[2021-11-26_22-36-53][19980][Default] [console] [HS][SophiaBase] Calling CCX Process for Utut data.
[2021-11-26_22-36-53][19980][Default] [console] [HS][SharedSettings] Making Settings Request
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] log perf event: time: 6 message: Shared Settings Init
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] 196 PERF - Shared Settings Init done: 6
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] log perf event: time: 10 message: MainStore Init
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] 196 PERF - MainStore Init done: 10
[2021-11-26_22-36-53][19980][Warn] [console] [CDO] @ccx/ccx-cdo/Stylesheets.ts | @ccx/ccx-cdo/theme/Core.css |
        @ccx/ccx-cdo/theme/CCXHomeScreen/Themes.css will soon be deprecated.
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] log perf event: time: 302 message: Received Recent Files.
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] 302 PERF - Received Recent Files.
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] log perf event: time: 315 message: UI Ready
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] 315 PERF - UI Ready
[2021-11-26_22-36-53][19980][Default] [console] 315 PERF - Launch CCXProcess start
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] log perf event: time: 127 message: Platform init
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] 316 PERF - Platform init done: 127
[2021-11-26_22-36-53][12572][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2022\Support Files\AdobeCleanUX\AdobeCleanUX-It.otf C:\Program Files\Adobe\Adobe After Effects 2022\Support Files\AdobeCleanUX\AdobeCleanUX-It.otf
[2021-11-26_22-36-53][12572][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2022\Support Files\AdobeCleanUX\AdobeCleanUX-Bold.otf C:\Program Files\Adobe\Adobe After Effects 2022\Support Files\AdobeCleanUX\AdobeCleanUX-Bold.otf
[2021-11-26_22-36-53][12572][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2022\Support Files\AdobeCleanUX\AdobeCleanUX-BoldIt.otf C:\Program Files\Adobe\Adobe After Effects 2022\Support Files\AdobeCleanUX\AdobeCleanUX-BoldIt.otf
[2021-11-26_22-36-53][12572][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2022\Support Files\AdobeCleanUX\AdobeCleanUX-Regular.otf C:\Program Files\Adobe\Adobe After Effects 2022\Support Files\AdobeCleanUX\AdobeCleanUX-Regular.otf
[2021-11-26_22-36-53][12572][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2022\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCnIt.otf C:\Program Files\Adobe\Adobe After Effects 2022\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCnIt.otf
[2021-11-26_22-36-53][12572][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2022\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCn.otf C:\Program Files\Adobe\Adobe After Effects 2022\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCn.otf
[2021-11-26_22-36-53][12572][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2022\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCnIt.otf C:\Program Files\Adobe\Adobe After Effects 2022\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCnIt.otf
[2021-11-26_22-36-53][12572][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2022\Support Files\AdobeCleanUX\AdobeCleanUX-Light.otf C:\Program Files\Adobe\Adobe After Effects 2022\Support Files\AdobeCleanUX\AdobeCleanUX-Light.otf
[2021-11-26_22-36-53][12572][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2022\Support Files\AdobeCleanUX\AdobeCleanUX-LightIt.otf C:\Program Files\Adobe\Adobe After Effects 2022\Support Files\AdobeCleanUX\AdobeCleanUX-LightIt.otf
[2021-11-26_22-36-53][12572][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2022\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCn.otf C:\Program Files\Adobe\Adobe After Effects 2022\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCn.otf
[2021-11-26_22-36-53][19980][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2021-11-26_22-36-53][19980][Default] [console] 330 PERF - Launch CCXProcess done: 15
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] log perf event: time: 154 message: Locale Init
[2021-11-26_22-36-53][19980][Default] [console] [HS][Performance] 335 PERF - Locale Init done: 154
[2021-11-26_22-36-53][19980][Default] [console] [HS][Drover] CCX-Start-Drover : Home screen visibility set to  visible without back button.
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 417 message: Updated access token
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 417 PERF - Updated access token
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 238 message: IMS Init
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 418 PERF - IMS Init done: 238
[2021-11-26_22-36-54][19980][Default] [console] [HS][SophiaBase] Received Home Surface Progress Completion
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 884 message: Received Home Progress Completion
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 884 PERF - Received Home Progress Completion
[2021-11-26_22-36-54][19980][Default] [console] [HS][SharedSettings] Making Settings Request
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 885 message: Loaded JSON Data: Home
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 885 PERF - Loaded JSON Data: Home
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 886 message: Parsed JSON file for Home
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 886 PERF - Parsed JSON file for Home
[2021-11-26_22-36-54][19980][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Home with path C:\Users\#####\AppData\Roaming\Adobe\CCX Welcome\data\AEFT-22.0.1-en_US-b058f276-594d-4810-bcd9-c4995c087970.json
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 886 message: Finished parsing CCXP data for Home
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 886 PERF - Finished parsing CCXP data for Home
[2021-11-26_22-36-54][19980][Default] [console] [HS][SophiaBase] Setting data to the cache for Home
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 709 message: Sophia Init
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 888 PERF - Sophia Init done: 709
[2021-11-26_22-36-54][19980][Default] [console] [HS][LicenseChiclet] NGL: Showing no chiclet.
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 901 message: Interactive Ready
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 901 PERF - Interactive Ready
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 723 message: Start Screen Init
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 902 PERF - Start Screen Init done: 723
[2021-11-26_22-36-54][19980][Default] [console] [HS][SophiaBase] Received Home Surface Progress Completion
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 902 message: Received Home Progress Completion
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 902 PERF - Received Home Progress Completion
[2021-11-26_22-36-54][19980][Default] [console] [initCDOStores-1] Constructing CloudDocumentsClient since enableSAM feature flag is off
[2021-11-26_22-36-54][19980][Default] [console] [DocumentStore-1] preFetchDocuments - Waiting for initialization to complete
[2021-11-26_22-36-54][19980][Error] [console] [HS][FallbackComponent] {}
[2021-11-26_22-36-54][19980][Error] [console] [HS][FallbackComponent] Failed to render layout! Falling back...
[2021-11-26_22-36-54][19980][Default] [console] [HS][FallbackComponent] Error: Home Yukon data is corrupt or not present: undefined Error: Home Yukon data is corrupt or not present: undefined
    at LayoutManager.render (././js/app.js:80629:35)
    at allowStateChanges (././js/app.js:13321:11)
    at ././js/app.js:191737:84
    at trackDerivedFunction (././js/app.js:13075:18)
    at Reaction.track (././js/app.js:14252:18)
    at LayoutManager.reactiveRender [as render] (././js/app.js:191731:14)
    at LayoutManager.makeComponentReactive (././js/app.js:191801:25)
    at LayoutManager.target.render (././js/app.js:191980:34)
    at gi (././js/app.js:245852:76)
    at fi (././js/app.js:245843:10) {"error":true,"prefix":"Failed to render layout! Falling back...","route":"home"}
[2021-11-26_22-36-54][19980][Error] [console] INGEST RENDER EVENT: WelcomeMessage{"workflow":"home","totalWebTutorials":0,"totalInAppTutorials":0} true
[2021-11-26_22-36-54][19980][Warn] [console] Analytics event missing Sophia data: 
[2021-11-26_22-36-54][19980][Warn] [console] [HS][FallbackComponent] User is regressing
[2021-11-26_22-36-54][19980][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 957 PERF - Late Loads start
[2021-11-26_22-36-54][19980][Default] [console] [HS][Analytics] analytics.ingest: (Prod) disabled
[2021-11-26_22-36-54][19980][Error] [console] [RecentStore-1] [getRecents] Error trying to retrieve recents TypeError: recents.forEach is not a function
[2021-11-26_22-36-54][19980][Default] [console] [HS][SophiaBase] Received Home Surface Progress Completion
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 998 message: Received Home Progress Completion
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 998 PERF - Received Home Progress Completion
[2021-11-26_22-36-54][19980][Default] [console] [HS][SophiaBase] Received Home Surface Progress Completion
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 1004 message: Received Home Progress Completion
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 1004 PERF - Received Home Progress Completion
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 1010 message: Fetching Home data
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 1010 PERF - Fetching Home data
[2021-11-26_22-36-54][19980][Default] [console] [HS][SophiaBase] Calling CCX Process for Home data.
[2021-11-26_22-36-54][19980][Default] [console] [HS][SharedSettings] Making Settings Request
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 1015 message: Received Home CCXP response
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 1015 PERF - Received Home CCXP response
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 1016 message: Received Home CCXP response
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 1016 PERF - Received Home CCXP response
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 1017 message: Loaded JSON Data: Home
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 1017 PERF - Loaded JSON Data: Home
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 1017 message: Parsed JSON file for Home
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 1017 PERF - Parsed JSON file for Home
[2021-11-26_22-36-54][19980][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Home with path C:\Users\#####\AppData\Roaming\Adobe\CCX Welcome\data\AEFT-22.0.1-en_US-b058f276-594d-4810-bcd9-c4995c087970.json
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 1017 message: Finished parsing CCXP data for Home
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 1017 PERF - Finished parsing CCXP data for Home
[2021-11-26_22-36-54][19980][Default] [console] [HS][SophiaBase] Setting data to the cache for Home
[2021-11-26_22-36-54][19980][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2021-11-26_22-36-54][19980][Error] [console] [RecentStore-1] [getRecents] Error trying to retrieve recents TypeError: recents.forEach is not a function
[2021-11-26_22-36-54][19980][Default] [console] [HS][SophiaBase] Received Utut Surface Progress Completion
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 1066 message: Received Utut Progress Completion
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 1066 PERF - Received Utut Progress Completion
[2021-11-26_22-36-54][19980][Default] [console] [HS][SharedSettings] Making Settings Request
[2021-11-26_22-36-54][19980][Default] [console] [HS][SophiaBase] Received Utut Surface Progress Completion
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 1067 message: Received Utut Progress Completion
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 1067 PERF - Received Utut Progress Completion
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 1067 message: Fetching Utut data
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 1067 PERF - Fetching Utut data
[2021-11-26_22-36-54][19980][Default] [console] [HS][SophiaBase] Calling CCX Process for Utut data.
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 1068 message: Loaded JSON Data: Utut
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 1068 PERF - Loaded JSON Data: Utut
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 1069 message: Parsed JSON file for Utut
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 1069 PERF - Parsed JSON file for Utut
[2021-11-26_22-36-54][19980][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Utut with path C:\Users\#####\AppData\Roaming\Adobe\CCX Welcome\learn\AEFT-22.0.1-en_US-82bec943-4e1c-4f0d-9af6-70210580e276.json
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 1069 message: Finished parsing CCXP data for Utut
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 1069 PERF - Finished parsing CCXP data for Utut
[2021-11-26_22-36-54][19980][Default] [console] [HS][SophiaBase] Setting data to the cache for Utut
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 889 message: Ututs Init
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 1069 PERF - Ututs Init done: 889
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 112 message: Late Loads
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 1069 PERF - Late Loads done: 112
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 1069 message: All done
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 1069 PERF - All done
[2021-11-26_22-36-54][19980][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2021-11-26_22-36-54][19980][Default] [console] [HS][SharedSettings] Making Settings Request
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 1074 message: Received Utut CCXP response
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 1074 PERF - Received Utut CCXP response
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 1075 message: Received Utut CCXP response
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 1075 PERF - Received Utut CCXP response
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 1075 message: Loaded JSON Data: Utut
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 1075 PERF - Loaded JSON Data: Utut
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 1076 message: Parsed JSON file for Utut
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 1076 PERF - Parsed JSON file for Utut
[2021-11-26_22-36-54][19980][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Utut with path C:\Users\#####\AppData\Roaming\Adobe\CCX Welcome\learn\AEFT-22.0.1-en_US-82bec943-4e1c-4f0d-9af6-70210580e276.json
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] log perf event: time: 1076 message: Finished parsing CCXP data for Utut
[2021-11-26_22-36-54][19980][Default] [console] [HS][Performance] 1076 PERF - Finished parsing CCXP data for Utut
[2021-11-26_22-36-54][19980][Default] [console] [HS][SophiaBase] Setting data to the cache for Utut
[2021-11-26_22-36-54][19980][Default] [console] [HS][SophiaBase] Applying broadcast data for  Utut
[2021-11-26_22-36-54][19980][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2021-11-26_22-36-56][19980][Warn] [console] Analytics event missing Sophia data: 
[2021-11-26_22-37-08][12572][Warn] [general] All the plugins should be removed before UXP terminates.
[2021-11-26_22-37-08][12572][Warn] [general] 	remove Plugin (Home Screen ) and frees the resources.

 

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Community Beginner ,
Dec 10, 2021 Dec 10, 2021

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The problem still exists and I already sent dozens of error reportings. Is this a major bug?

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New Here ,
Feb 24, 2022 Feb 24, 2022

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Hi,

I have the exact same problem.

Do you hab a solution now?

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