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Videos crashing into green videos

Community Beginner ,
Apr 20, 2023 Apr 20, 2023

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Everytime I try to import a video, then playing in the timeline, it's suddenly all green since I updated to the new one. I don't know what to do and need to get projects done already. Nothing is wrong with the videos, the new update is acting weird.  It's on the right screen.

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correct answers 1 Correct answer

Adobe Employee , Apr 20, 2023 Apr 20, 2023

A couple things that may be causing it:

 

- hardware accelerated decoding. Check in preferences - import if that's enabled. Turn it off if it is. 

- if you're using an nvidia GPU, upgrade to the latest drivers. There have been some issues with some of the past drivers 

 

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Adobe Employee ,
Apr 20, 2023 Apr 20, 2023

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A couple things that may be causing it:

 

- hardware accelerated decoding. Check in preferences - import if that's enabled. Turn it off if it is. 

- if you're using an nvidia GPU, upgrade to the latest drivers. There have been some issues with some of the past drivers 

 

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Community Beginner ,
Apr 20, 2023 Apr 20, 2023

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Thank you so much! It worked!

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Adobe Employee ,
Apr 21, 2023 Apr 21, 2023

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Hey John,

 

That's great news! I'm glad you were able to fix the issue. If you don't mind, could you share which suggestion worked for you? It could be helpful for others experiencing similar problems.

 

Thanks,

Nishu

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Community Beginner ,
Apr 21, 2023 Apr 21, 2023

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 import if that's enabled. Turn it off if it is.  As what jenkmeister suggested.  It really helped out.

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