Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Wacom Intuos 5 touch problem

Community Beginner ,
May 17, 2021 May 17, 2021

Copy link to clipboard

Copied

Hello,

 

I am on a MacOs Catalina, Intel Core i9 machine.

I installed the latest driver for my Wacom tablet and this error happens:

 

When I want to scroll down in any of my menu's while in AE, it doesn't work with 2 fingers.

When I am on another program, for instance my browser and AE is in the background (like not

active) and I hover over AE, I can scroll. As soon as I hop over to AE, it stops working.

 

What is happening and what is the fix...?

 

Kind regards,

Rens

TOPICS
Error or problem, How to, Performance

Views

134

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 19, 2021 May 19, 2021

Copy link to clipboard

Copied

One older version of the driver sometimes works better with the certain version of After Effects. Would you try it?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 26, 2021 May 26, 2021

Copy link to clipboard

Copied

Nope...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 26, 2021 May 26, 2021

Copy link to clipboard

Copied

LATEST

Hi Rens,

 

Can you check if you're running into a similar issue that has been discussed in this thread? https://community.adobe.com/t5/after-effects/wacom-intuos-failure-in-after-effects/td-p/11416413

 

Thanks,

Rameez

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines