Weird window popping up off-screen when I try to preview or ram preview on macOS

Report · Feb 14, 2020

Hi, this is a new thing. I'm running AFX 17.0.2

iMac 27" late 2013, 3.2GHz Core i5, 24 GB 1600 Ram, NVIDIA GeForce GT 755M 1GB

Also running a Cintiq Pro 24

So when I try to play back my timeline (or RAM preview) I have a phantom window appearing with the playback, always to the bottom right of my actual viewport. Often entirely cut off. I have to zoom out and position my viewport all the way to the top-left so I can see my animation playing back.

This JUST started happening so it's definitely something to do with the latest update. I never had it before and my hardware haven't changed recently.

I made a quick screen recording to illustrate this (I'm just hitting spacebar there but it does the same for RAM preview):

Title edited by Mod.

Report · Feb 14, 2020

Hi there,

Thanks for reaching out. A similar issue was reported in the After Effects version 17.0.0 but it was fixed in the next release (17.0.1). Did it work correctly before the latest update (17.0.2)? Try reinstalling After Effects and check if it makes any difference.

Let us know how it goes.

Thanks,

Nishu

Report · Feb 14, 2020

No it was working fine before.

Not really ideal to re-install in the middle of this job but if there's no other option I guess I'll have to try that 😞

Report · Feb 26, 2020

Sorry for the inconvenience. Did reinstalling After Effects help? If not, try installing the latest update of After Effects (17.0.4).

Let us know if it helps.

Thanks,

Nishu