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When I drag Footage to any Comp, it freezes the program and doesn't respond.

New Here ,
Oct 07, 2021 Oct 07, 2021

When I drag Footage to any Comp, it freezes the program and doesn't respond.

My AE has been acting up and I've already tried a variety of basic troubleshooting procedures. Force quit, restarted the computer (several times), cleared cache, even uninstalled the app. I still can't even drag footage into a composition. Anyone know how I can get my program back to normal? 

TOPICS
Error or problem , Freeze or hang
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New Here ,
Oct 07, 2021 Oct 07, 2021

After trying a few different things, I'm thinking it might just be the footage itself that's acting weird. Cause other mp4's have no problem entering Comps. I did reset my preferences before figuring this out, so that may have helped. Not sure. 

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Adobe Employee ,
Oct 07, 2021 Oct 07, 2021
LATEST

Hi Havana5CD1,

 

I agree! It could be the particular footage that causing the issue. In such cases, transcoding the footage before importing in After Effects usually helps.

Let us know if that works for you.

 

Thanks,

Nishu

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