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When i put a video in its a black screen

New Here ,
Mar 19, 2024 Mar 19, 2024

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I just got after effects and when i import a video to edit it, its just a black screen and i dont know what to do.

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LEGEND ,
Mar 20, 2024 Mar 20, 2024

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Update your system's graphics driver and check the hardware acceleration settings in the preferences.

 

Mylenium

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New Here ,
Mar 24, 2024 Mar 24, 2024

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i have it still doesnt work

 

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Community Expert ,
Mar 24, 2024 Mar 24, 2024

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Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

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