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When I try to open AE I keep getting this alert

New Here ,
May 12, 2023 May 12, 2023

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Last log message was: <2139478> <AppDirs> <5> Required Dir = /Applications/Adobe After Effects 2023/Adobe After Effects 2023.app/Contents/Required

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Crash , Performance

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Community Expert ,
May 13, 2023 May 13, 2023

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Try using the Creative Cloud app to roll back one version of AE or even uninstall and re-install AE.

 

Your system, OS, and AE version will help us help you figure out what might be going on.

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New Here ,
May 14, 2023 May 14, 2023

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I did re-install the app but with no change.  I'm on a MacBook pro OS Ventura 13.3.1

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Adobe Employee ,
May 18, 2023 May 18, 2023

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Hi Scott,

 

Sorry to hear about the crash.

Do you get any crash reports? If so, that'll help us to identify the issue. To start, try resetting the preferences of After Effects. Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...

Looking forward to your response.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

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