When I try to open AE I keep getting this alert

[scott5D34]

Last log message was: <2139478> <AppDirs> <5> Required Dir = /Applications/Adobe After Effects 2023/Adobe After Effects 2023.app/Contents/Required

[Rick Gerard]

Try using the Creative Cloud app to roll back one version of AE or even uninstall and re-install AE.

Your system, OS, and AE version will help us help you figure out what might be going on.

[scott5D34]

I did re-install the app but with no change.  I'm on a MacBook pro OS Ventura 13.3.1

[nishu_kush]

Hi Scott,

Sorry to hear about the crash.

Do you get any crash reports? If so, that'll help us to identify the issue. To start, try resetting the preferences of After Effects. Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...

Looking forward to your response.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

Thanks,

Nishu