Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

When I try to open AE I keep getting this alert

New Here ,
May 12, 2023 May 12, 2023

Last log message was: <2139478> <AppDirs> <5> Required Dir = /Applications/Adobe After Effects 2023/Adobe After Effects 2023.app/Contents/Required

TOPICS
Crash , Performance
618
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 13, 2023 May 13, 2023

Try using the Creative Cloud app to roll back one version of AE or even uninstall and re-install AE.

 

Your system, OS, and AE version will help us help you figure out what might be going on.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 14, 2023 May 14, 2023

I did re-install the app but with no change.  I'm on a MacBook pro OS Ventura 13.3.1

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 18, 2023 May 18, 2023
LATEST

Hi Scott,

 

Sorry to hear about the crash.

Do you get any crash reports? If so, that'll help us to identify the issue. To start, try resetting the preferences of After Effects. Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...

Looking forward to your response.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines