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When i use any sapphire plugin ae always crash

New Here ,
May 13, 2023 May 13, 2023

Sometimes doesnt show any report instantly crash, sometimes crashing with 'send report' windows. This is frustrating. I really cannot stand with that, I have tried:

Remove After Effects and reinstall these versions:

After Effects 2023 v23.4.0.53

After Effects 2022 v22.6

After Effects 2022 v22.1.1.174

 

on Sapphire:

Boris FX Sapphire v2019.021

Boris FX Sapphire v2022.5

Boris FX Sapphire v2023.01

Boris FX Sapphire v2023.03

Boris FX Sapphire v2023.5 [The lastest version as of today]

 

and nothing change.

Please help what can i do right now? Im gonna be insane, really tired. 

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Community Expert ,
May 13, 2023 May 13, 2023

Check the Boris FX Licensing tool and make sure everything is up to date. I have no Saphire issues.

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Adobe Employee ,
May 15, 2023 May 15, 2023

We received the crash you sent up from 23.4. The issue is directly in the Flicker/Shake effect itself. It appears related to an allocation of memory that Flicker/Shake is then crashing on. I would recommend reaching out to BorisFX for further support.

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Adobe Employee ,
May 16, 2023 May 16, 2023

Hi Mustafa,

 

Let us know how it goes with the BorisFX.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

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Explorer ,
May 19, 2023 May 19, 2023

Hi Mustafa, please feel free to post your issues in the BorisFX forum, https://forum.borisfx.com

or with support https://borisfx.com/support/

 

Someone in either of those places will get your issue resolved.

 

Harry Frank | Director of Communities, BorisFX
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New Here ,
Jun 26, 2023 Jun 26, 2023

me too 

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Explorer ,
Jun 26, 2023 Jun 26, 2023
LATEST

Contact BorisFX support. https://support.borisfx.com/

Harry Frank | Director of Communities, BorisFX
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