When opening After Effects it doesn't loads, shows "Error <15272>..." and then it closes

New Here ,
Sep 22, 2022 Sep 22, 2022

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Fresh installed lastest After Effects 2022 and when I opened for the first time, it shows this error (my Master Collection is in Spanish):

 

ERROR AE 01.png

 

And then it shows this 2nd error popup:

 

ERROR AE 02.png

Then it let me save the work in progress (none, since I haven't been able to use the program at all!) and that's it.

Even if you don't know spanish, I guess the first error popup message says something like:

 

After Effects error: Error in progress. Last registered message has been:

<15272><Scripting><5>Executing startup/shutdown script at C:\Program Files\Adobe\Adobe After Effects 2022\Support Files\Scripts\Startup\commandLineRender.jsx

 

As it happens from the very first time I opened AE right after installing the full Master Collection and I doesn't allow me to fully open it or even use it, I really don't know whats wrong and how to solve this issue so I could open and use AE normally.

 

Anyone knows how to solve this error so I can open and use it normally? Thanks!!

TOPICS
Error or problem , Freeze or hang

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Community Expert ,
Sep 22, 2022 Sep 22, 2022

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You may need to fix permissions on your Adobe folders and the temp and cache folders inside your documents folder. Navigate to the respective Adobe folders and do a File --> Info to check for this stuff. Also consider uninstalling and reinstalling AE again, possibly with escalated user privileges (admin).

 

Mylenium

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Adobe Employee ,
Sep 23, 2022 Sep 23, 2022

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Hi ShaggyAD2018,

 

Sorry for your issue.

As the expert suggested, try changing permissions. Here's how: https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html

Also, do you see any crash report when After Effects crashes?

Let us know.

 

Thanks,

Nishu

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New Here ,
Sep 23, 2022 Sep 23, 2022

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Thanks for your response Nishu. I've check the properties of the User / AppData... AE folder and it had not a single "Deny access" options marked. So, that didn't solved the problem, all were already unmarked.

 

And no, it does not shows any crash report. It only shows the 3 popup window dialogs I mentioned above: the 2 I posted a capture from and then the "Save work" popup dialog.

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