Who is playing Jumanji with the after effects? what did they do to the app crashes all the time

[larrymalave]

Who is playing Jumanji with the after effects? what did they do to the app crashes all the time

[nishu_kush]

Hi larrymalave,

Sorry to hear about the crash. Could you share more details?

• What are your system specifications (CPU, GPU, RAM, OS)?
• What's the exact version of After Effects you're using: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-the-exact-version-of-after-... 
• Do you see any error message or crash report?

We're here to help, just need more info.

Thanks,

Nishu

[larrymalave]

The last version, adobe mysteriously deleted all previous versions of apps

[image: image.png]

--
Larry Malave
Art Director

Personal info removed by Mod.

[larrymalave]

The app throws me errors when I open some files, when I try to kerning the
fonts sometimes it doesn't, sometimes it just doesn't open, I deleted and
reinstalled the app, I have no idea why I delete the previous versions,
sorry for the firm in the last mail, i have a MSI ge66 raider i7 1070H, 32
gb ram ddr4, 2070 super, every drivers UP, windows 10 64 bits

[larrymalave]

The AE version is 22.0.0 build 111

[nishu_kush]

Thanks for sharing the details. Is it happening in all the projects? Also, please check if it's happening with a particular font.

You could try resetting the preferences as besic maintenance: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...

Let us know.

Thanks,

Nishu