WHY IS TECH SUPPORT SO HORRENDOUS?!?

Engaged ,
Dec 29, 2021 Dec 29, 2021

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Takes 30+ minutes to even get connected.

Then they collect pointless info on my system (selling my data?).

THEY IGNORE MY REQUEST TO GO REMOTE.

I ALWAYS END UP SPENDING A SH1TLOAD OF TIME HAVING TO FIGURE IT OUT MYSELF.

SICK OF SPENDING MY HARDEARNED MONEY FOR SUCH LACKING SERVICE. 

Apple tech support is instant and awesome. 

The most adobe ever does is send a link in the manual at most after wasting soo much time.

 

WHAT EVER HAPPENED TO CUSTOMER LOYALTY?

 

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correct answers 1 Correct answer

Community Expert , Dec 29, 2021 Dec 29, 2021

Personally I've never had a bad experience with Adobe Support.

But I'm not surprised that people do.

What ever happened to customer loyalty? 

You must be an old man like me.  Customer loyalty disappeared 30 years ago.

What do you get for sticking with the same ISP for 20 years?

Large companies couldn't care less because we need them more than they need us.

We're addicted and they are our dealers.  

There's nothing i can tell you to make you feel better.

And when I'm frustrated the last thing I E

...

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Community Expert ,
Dec 29, 2021 Dec 29, 2021

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Personally I've never had a bad experience with Adobe Support.

But I'm not surprised that people do.

What ever happened to customer loyalty? 

You must be an old man like me.  Customer loyalty disappeared 30 years ago.

What do you get for sticking with the same ISP for 20 years?

Large companies couldn't care less because we need them more than they need us.

We're addicted and they are our dealers.  

There's nothing i can tell you to make you feel better.

And when I'm frustrated the last thing I EVER want to hear is

"We understand your frustration and want to do everything we can..blah, blah, blah"

(hopefully nobody has posted that type of response while I've been typing, haha)

Anyway, one thing is certain:

Adobe's support (like literally everything elese on the planet) is only going to get worse.

The best we can do is not give ourselves a heart attack over it.

If there's any silver lining in this,  It's that having to figure it out yourself is building

valuable problem solving skills. Start using those skills to answer people's questions

on the forum.  If you answer enough, someone will probably ask you to be part of the

ACP program.  Google the benefits.

Glad you got your problem solved on your own/.  

 

~Gutterfish

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Engaged ,
Jan 02, 2022 Jan 02, 2022

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Most Definitely! 

 

Thank you for your reply Gutterfish!

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