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The menu items on the 'Help' menu that launch Web pages, aren't useful

Community Beginner ,
Jun 21, 2025 Jun 21, 2025

astrohart343_0-1750526832008.png

Figure 1. Web page that is launched by numerous commands on the Help menu.

 

astrohart343_1-1750526932908.png

Figure 2. The highlighted commands all go to the same website (that which is depicted in Figure 1).


Hello Adobe Community,

My name is Brian.  I am an astrophysicist.  I use Adobe software primarily for creating educational videos.


As a user of Adobe After Effects 25.3, I went to the Help menu for help using the product.

 

I clicked the following commands, thinking that they would lead to online Help on their related function:

  • After Effects Help
  • After Effects Online Tutorials
  • Scripting Help
  • Expression Reference
  • Effect Reference
  • Animation Presets
  • Keyboard Shortcuts

 

ALL the commands on the Help menu, that are listed above, ALL launch the user's default Web browser (as depicted in Figure 1) and point it to:

https://helpx.adobe.com/support.html

 

This is not useful.  It is also not 100% clear why these commands are even here in the first place, if all of them simply go to the same website (as depicted in Figure 1).

 

I call upon Adobe to either:

  • Get rid of all the redundant menu items, and replace them with a single menu item called, for example, Adobe Support Site..., that leads to the website depicted in Figure 1; or
  • Change the implementation of the existing menu item(s) so that each loads the appropriate, respective website containing the designated information.

 

Thank you.

Regards,


Dr. Brian Hart
Executive Producer
Science Café Pictures
Idea Released
TOPICS
UI and UX
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correct answers 2 Pinned Replies

Adobe Employee , Jun 23, 2025 Jun 23, 2025

Thanks for reporting this. It appears a configuration setting on the helpx.adobe.com site is causing the Help Menu items to be redirected to the support page. We are investigating and preparing a fix. 

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Adobe Employee , Jun 23, 2025 Jun 23, 2025

All links should be fixed now. Thanks again for reporting the issue. 

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2 Comments
Adobe Employee ,
Jun 23, 2025 Jun 23, 2025

Thanks for reporting this. It appears a configuration setting on the helpx.adobe.com site is causing the Help Menu items to be redirected to the support page. We are investigating and preparing a fix. 

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Adobe Employee ,
Jun 23, 2025 Jun 23, 2025
LATEST

All links should be fixed now. Thanks again for reporting the issue. 

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