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0xc000007b error upon opening Adobe AE and Premiere Pro

Community Beginner ,
Dec 10, 2018

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I've had a look at most if not all forum posts regarding this specific error and nothing has fixed the problem.

Both After Effects and Premiere Pro of any version (2019, 2017, etc.) can't open and present this errorerror0xc000007b.PNG

Correct answer by RustyIdiot | Community Beginner

Repairing all VC++ versions that I could had no luck. (2010-2017)

In the post by Michelle, none of those images in the instructions appear, so it's a bit hard to follow.

I can't find the temp folder the VC++ installer creates in C drive.

Alright, scratch that, I did something different.

I went into system32, deleted MSVCP100.DLL, and reinstalled it using the VC++ installer. It worked.

Not entirely sure how that was different to having it uninstalled via Programs and Features, but I'm not complaining.

If someone could further explain maybe why this worked the way it has (for future reference / others with similar issue) that'd be great.

Will post here again if anything changes.

Thanks for the help Dave Merchant​. Would not have even known where to start without ya.

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0xc000007b error upon opening Adobe AE and Premiere Pro

Community Beginner ,
Dec 10, 2018

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I've had a look at most if not all forum posts regarding this specific error and nothing has fixed the problem.

Both After Effects and Premiere Pro of any version (2019, 2017, etc.) can't open and present this errorerror0xc000007b.PNG

Correct answer by RustyIdiot | Community Beginner

Repairing all VC++ versions that I could had no luck. (2010-2017)

In the post by Michelle, none of those images in the instructions appear, so it's a bit hard to follow.

I can't find the temp folder the VC++ installer creates in C drive.

Alright, scratch that, I did something different.

I went into system32, deleted MSVCP100.DLL, and reinstalled it using the VC++ installer. It worked.

Not entirely sure how that was different to having it uninstalled via Programs and Features, but I'm not complaining.

If someone could further explain maybe why this worked the way it has (for future reference / others with similar issue) that'd be great.

Will post here again if anything changes.

Thanks for the help Dave Merchant​. Would not have even known where to start without ya.

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Most Valuable Participant ,
Dec 11, 2018

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Impossible to say. You have not provided even the most basic bits of useful info such as actual system information, much less anything specific with regards to settings and configuration.

Mylenium

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Community Beginner ,
Dec 11, 2018

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OS: Windows 10 64-bit

Sys Manufacturer: Acer

Sys Model: Predator G3-710

Processor: Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz

RAM: 16 GB

DirectX 12

Graphics Card: NVIDIA GeForce BTX 1070 Ti

Let me know what else you'd need.

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Most Valuable Participant ,
Dec 11, 2018

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Error 7b is STATUS_INVALID_IMAGE_FORMAT, which means that After Effects is trying to link to a shared DLL which is corrupt or the wrong version (e.g. 32-bit DLL on 64-bit Windows or vice-versa).

The most common culprit is the Microsoft C++ Redistributable library, which is a free download from the Microsoft website. Uninstalling and reinstalling After Effects might help if it's a library that the installer checks for, otherwise there are in-depth tests you can perform to see exactly which DLL is at fault.

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Community Beginner ,
Dec 11, 2018

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I've uninstalled and reinstalled / repaired all versions of the Microsoft C++ Redistributable library and reinstalled after effects, none of which work sadly.

So, what are these 'in-depth tests'.

Thank you for the response.

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Most Valuable Participant ,
Dec 12, 2018

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You can use the free 'Dependency Walker' app from Microsoft's engineering toolkit to analyze what After Effects is trying to load as it starts up; that will usually reveal which file is triggering the error.

See https://blogs.technet.microsoft.com/askperf/2010/06/25/analyze-application-failures-the-easier-way-w...

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Community Beginner ,
Dec 12, 2018

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Alright, found a DLL that is x86, where would I find a x64 version of this DLL to replace it (is that how I'd go about fixing it?).x86uhoh.PNG

MSVCP100.DLL

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Most Valuable Participant ,
Dec 12, 2018

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That file is part of Microsoft's Visual C++ 2010 library, which you can download from this link:

https://www.microsoft.com/en-us/download/details.aspx?id=14632

(as with all Windows DLL files, only ever use the installer from Microsoft's website - there are truckloads of fake websites claiming to 'fix DLL errors' which just install viruses)

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Community Beginner ,
Dec 12, 2018

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I've uninstalled and reinstalled Microsoft Visual C++ 2010 and restarted computer, still presents same error.

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Most Valuable Participant ,
Dec 13, 2018

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Hmm. Next step is to see if the Windows repair utility can find any issues; from Control Panel > Programs and Features, click each of the "Microsoft Visual C++...." entries in turn, and for each one that displays a "Change" option in the top toolbar, click it and select "Repair" in the popup window. The repair utility will verify if the files match the installation fingerprints. Note that the very old libraries (VC++ 2005 etc) don't have a Change option but After Effects isn't using those.

In rare cases the VC++ installer decides to completely ignore the x64 library. There is a manual workaround that involves halting the VC++ installer halfway through and copying the files from a temporary folder; see the reply here by Michelle.

Failing that, it's looking like a complete re-install. Sorry.

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Community Beginner ,
Dec 13, 2018

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Repairing all VC++ versions that I could had no luck. (2010-2017)

In the post by Michelle, none of those images in the instructions appear, so it's a bit hard to follow.

I can't find the temp folder the VC++ installer creates in C drive.

Alright, scratch that, I did something different.

I went into system32, deleted MSVCP100.DLL, and reinstalled it using the VC++ installer. It worked.

Not entirely sure how that was different to having it uninstalled via Programs and Features, but I'm not complaining.

If someone could further explain maybe why this worked the way it has (for future reference / others with similar issue) that'd be great.

Will post here again if anything changes.

Thanks for the help Dave Merchant​. Would not have even known where to start without ya.

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Most Valuable Participant ,
Dec 14, 2018

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RustyIdiot  wrote

If someone could further explain maybe why this worked the way it has (for future reference / others with similar issue) that'd be great.

The one word answer is "Microsoft"   The VC/VC++ installers are notoriously strange, as I said earlier they can ignore certain parts of the installation package, and don't log any errors when they do. It might be that the DLL was loaded by something at the time, and the installer just decided to drive on by. The redistributables are used by a large number of apps (including some system-critical ones) so MS would probably say they are just being careful. A warning would be nice.

On the subject of errors, I wish Adobe would kill off the engineering bug codes and provide users with an actual message - after all, AE knows perfectly well which DLL is broken and where it came from. A popup that just refers to a number from a secret internal document is basically a middle finger to the world.

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New Here ,
May 06, 2020

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I got same problem

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New Here ,
Aug 26, 2020

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I run into the same problem. I fixed this way:

1) I uninstalled all VC++ on my computer 

2) Then I install both  VC ++ 2012 and 2013 (x86 and x64 versions )

3) That is it. 🙂 

 

I don't know why the other versions didn't work for me but who caresWeChat Image_20200826234548.png, it is working now  🙂 

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New Here ,
Jul 06, 2020

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I just wanna say thank you, Rusty. After a tiring search, this post solved it for me! I'm on a win7 64bit system. The problem started after both my windows and adobe CC app updated (Not sure which one is responsible for the culprit). Maybe that info can be useful to others. Thank you for posting this!

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