5027 :: 12 AEGP Plugin AEDynamic Link Server: Adobe Media Encoder is not installed

Jun 17, 2020

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When trying to export ( File > Export > Add to media encoder queue )

 

I receive the error message in the subject line of this post.

 

Mac is up to date and I've attached image of computer specs.

 

Here is what I've tried so far:

  • Restart
  • de-install and re-install latest versions of After Effects and Media Encoder
  • de-install and install previous versions (AE 17.0.4 and ME 14.0.4) based on another support article
  • de-install AE + ME again + run repair CC Cleaner Tool

 

I restarted computer between each step and removed preferences using CC prompt (no manual deletion)

 

I would greatly appreciate support help on this as nothing is working and I continue to get the same error message, and therefore cannot export anything from After Effects to Media Encoder.

Hi, I had to have our IT staff remove and replace everything from the ground up. It resolved the issue so I will close the ticket, thanks.

TOPICS
Dynamic link, Error or problem, Import and export

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5027 :: 12 AEGP Plugin AEDynamic Link Server: Adobe Media Encoder is not installed

Jun 17, 2020

Copy link to clipboard

Copied

When trying to export ( File > Export > Add to media encoder queue )

 

I receive the error message in the subject line of this post.

 

Mac is up to date and I've attached image of computer specs.

 

Here is what I've tried so far:

  • Restart
  • de-install and re-install latest versions of After Effects and Media Encoder
  • de-install and install previous versions (AE 17.0.4 and ME 14.0.4) based on another support article
  • de-install AE + ME again + run repair CC Cleaner Tool

 

I restarted computer between each step and removed preferences using CC prompt (no manual deletion)

 

I would greatly appreciate support help on this as nothing is working and I continue to get the same error message, and therefore cannot export anything from After Effects to Media Encoder.

Hi, I had to have our IT staff remove and replace everything from the ground up. It resolved the issue so I will close the ticket, thanks.

TOPICS
Dynamic link, Error or problem, Import and export

Views

362

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 17, 2020 0
Adobe Employee ,
Jun 24, 2020

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Hi there,

 

Sorry for your issue and thanks for the detailed post.

Could you try turning off the firewall and disabling the antivirus to avoid any interference?

Let us know if it helps.

 

Thanks,

Nishu

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Jun 24, 2020 0
Jun 26, 2020

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Hi, I had to have our IT staff remove and replace everything from the ground up. It resolved the issue so I will close the ticket, thanks.

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Jun 26, 2020 1