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Adobe Ae 2020 Ver. 17.1.4 Crashing

New Here ,
Oct 14, 2020

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After Effects Project that is from Envato Element. The project which I downloaded was not the same version wiht my After effects in my Mac. So it is converted to the last version. But When I am trying to open converted version, It can not open. And it is giving an error which is crashing error. I need your support please.

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Crash, Error or problem, FAQ

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Adobe Ae 2020 Ver. 17.1.4 Crashing

New Here ,
Oct 14, 2020

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After Effects Project that is from Envato Element. The project which I downloaded was not the same version wiht my After effects in my Mac. So it is converted to the last version. But When I am trying to open converted version, It can not open. And it is giving an error which is crashing error. I need your support please.

TOPICS
Crash, Error or problem, FAQ

Views

22

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 14, 2020 0
Adobe Employee ,
Oct 20, 2020

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Hi ipekd39565470,

 

Sorry for your issue.

Did you try contacting Envato? If not, I'd recommend you do so and see if they can help. If that doesn't work, try importing the project file into a new project.

Let us know if it helps.

 

Thanks,

Nishu

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