Copy link to clipboard
I have a new 128Gb iMac 5K 3.8GHZ 8-Core 10th gen I7 with SSD AMD Radeon Pro 5500.
My iMac has gone to a black screen and restarted three times now when I am using After Effects. The crash report is attached.
I would appreciate any guidance that can be provided about resolving this. Thank you.
Sorry for your issue.
We'll be happy to take a look. We'd need more information on when exactly does it crash. Is there anything specific that triggers the crash? Also, is it happening with all the projects or a particular one?
Let us know, we're here to help.