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Adobe After Effects causing iMac to restart

New Here ,
Nov 05, 2020

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I have a new 128Gb iMac 5K 3.8GHZ 8-Core 10th gen I7 with SSD AMD Radeon Pro 5500. 

My iMac has gone to a black screen and restarted three times now when I am using After Effects. The crash report is attached.

 

I would appreciate any guidance that can be provided about resolving this. Thank you. 

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Crash, Error or problem, Freeze or hang

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Adobe After Effects causing iMac to restart

New Here ,
Nov 05, 2020

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I have a new 128Gb iMac 5K 3.8GHZ 8-Core 10th gen I7 with SSD AMD Radeon Pro 5500. 

My iMac has gone to a black screen and restarted three times now when I am using After Effects. The crash report is attached.

 

I would appreciate any guidance that can be provided about resolving this. Thank you. 

TOPICS
Crash, Error or problem, Freeze or hang

Views

28

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 05, 2020 0
Adobe Employee ,
Nov 09, 2020

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Hi Charles,

 

Sorry for your issue.

We'll be happy to take a look. We'd need more information on when exactly does it crash. Is there anything specific that triggers the crash? Also, is it happening with all the projects or a particular one?

Let us know, we're here to help.

 

Thanks,

Nishu

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