Adobe After Effects crashes on startup - Windows 10

Report · Jun 11, 2020

Hello,

I've used AAE for a long time. I've been using it without problems, and nothing was wrong.I close the program, and when I try to open it again, it gives a startup crash. At first, it gave me an error log and the button "Send Crash report" and I click it.

I tried to find solutions to this startup crash. I've uninstalled the program 3 times, I've ressetted my pc 3 times, I've tried installing older versions, I've checked other community posts, I've deleted it's files and reinstalled them yet I still got the error.

I can't show the error I had because this happened almost a year ago.

I've been doing everything I could but I still got no response.

The only sort of response I got is when I resetted my pc for the first time, and it opened. I closed it, and I tried opening it again. I still got a crash. The other two resets didn't even help.

Recently, the crash error changed. It now gives me 3 different errors. The first one is about an "imcompatible OpenGL Driver" and the other two just simply say "Error: Adobe After Effects crashed." I don't even get a crash report anymore.

I've tried searching up the OpenGL driver error as well. Whatever I do, I keep getting a crash.

All the other programs are working fine, I can still use Animate, Photoshop, Illustrator etc.

I am SO fed up with this. Please help. I don't even think It's qorth spending money on the program anymore since it doesn't even open.

I will try to find the old crash error.

Thanks.

Report · Jun 11, 2020

What graphic card and what version of After Effects do you use?

Report · Jun 12, 2020

Hello,

The crash started popping up at Adobe After Effects CC 2019, but I use Adobe After Effects CC 2020 now.

"Display 1: connected to Intel(R) HD Graphics 520" is written in my settings.

Report · Jun 12, 2020

Have you already got access to the link below?

https://downloadcenter.intel.com/product/88355/Intel-HD-Graphics-520

Report · Jun 13, 2020

Yes, I even downloaded that.

Report · Jun 12, 2020

Hi there,

Thanks for reaching out. I see that After Effects is not working at your end.

Have you tried updating the GPU driver as suggested by ToolfarmJP. If that didn't help, please try the suggestions mentioned in the following article: https://community.adobe.com/t5/after-effects/faq-how-to-fix-common-after-effects-crashes/td-p/106841...

Let us know how it goes.

Thanks,

Nishu

Report · Jun 13, 2020

Hi there,

Thanks for all that info. I still didn't manage to open it. My error message is this:

and the error message is this:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.3.0" clientVersion="2.3.0" applicationName="After Effects" applicationVersion="17.0" build="557" source="Windows-Client">
<time year="2020" month="6" day="13" hour="10" minute="20" second="55" timeoffset="180" timezone="TÃ¼rkiye Standart Saati"/>
<user guid="d0bb65de-b66b-41a9-ae74-8a726e2c8e77"/>
<system platform="Windows 10 Home Single Language" osversion="10.0" osbuild="18362" applicationlanguage="en-us" userlanguage="tr-TR" oslanguage="tr-TR" ram="3937" machine="Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz" model="Intel64 Family 6 Model 78 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2400 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="2048 MB" caption="AMD Radeon(TM) R5 M330" description="AMD Radeon(TM) R5 M330" driverDate="20160628000000.000000-000" driverVersion="16.300.2101.0" videoModeDescription="1920 x 1080 x 4294967296 renk" pnpDeviceID="PCI\VEN_1002&DEV_6660&SUBSYS_380917AA&REV_83\4&3515744&0&00E8" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) HD Graphics 520" description="Intel(R) HD Graphics 520" driverDate="20180815000000.000000-000" driverVersion="24.20.100.6286" videoModeDescription="1366 x 768 x 4294967296 renk" pnpDeviceID="PCI\VEN_8086&DEV_1916&SUBSYS_380917AA&REV_07\3&11583659&0&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000057F5B065">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0000000057F5B065" symbolname="unknown"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x00000000205C5B60"/>
<register name="RCX" value="0x00000000205C5B60"/>
<register name="RDX" value="0x0000000000BED150"/>
<register name="RSI" value="0x00000000205C5B60"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x0000000000BECD90"/>
<register name="RBP" value="0x0000000000BED160"/>
<register name="RIP" value="0x0000000057F5B065"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</crashreport>

Before, it was stuck on "Initializing MediaCore". I deleted MediaCore and now it immediatly crashes. On the "Initializing Required Components".

Report · Jun 13, 2020

Your hardware specification does not seem powerful enough to run After Effects 2020. Would you try to use After Effects 2019 or 2018?

Report · Jun 13, 2020

I tried using 2016, 2017, 2018, 2019 or 2020 version, I still get the same error.

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Adobe After Effects crashes on startup - Windows 10