Adobe After Effects keeps crashing after importing psd

New Here ,
May 03, 2020

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So I stream and I got this stream package from this company and I am trying to import the psd that they made so I can animate the scene but whenever I put the psd in and try to import it the app crashes. I can put in a png and after effects works fine so it is not like the whole thing is broken, so I am not entirely sure what to do.

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Crash, Import and export

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Adobe After Effects keeps crashing after importing psd

New Here ,
May 03, 2020

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So I stream and I got this stream package from this company and I am trying to import the psd that they made so I can animate the scene but whenever I put the psd in and try to import it the app crashes. I can put in a png and after effects works fine so it is not like the whole thing is broken, so I am not entirely sure what to do.

TOPICS
Crash, Import and export

Views

167

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Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 03, 2020 0
Adobe Employee ,
May 04, 2020

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Hi there,

 

Thanks for reaching out. I understand that After Effects is crashing when you try to import a PSD file.

Could you share more info so that we can troubleshoot the issue properly?

  1. What is the exact version of After Effects are you using: https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-...
  2. Are you on macOS or Windows?
  3. Does it happen with all the PSD files or a particular one?

In the meantime, check out the following Community post and see if it helps: https://community.adobe.com/t5/after-effects/after-effects-2020-freezes-while-importing-psd-as-compo...

 

Looking forward to your reply.

 

Thanks,

Nishu

 

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May 04, 2020 0