Adobe After effects Quits after I move the navigation bar

New Here ,
Jul 10, 2020 Jul 10, 2020

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When I open one of my adobe after effect projects, it opens, and when I move the navigation bar it immediately crashes, I tried restarting my computer, nothing happened then I reinstalled it still it happened every time. Is this because I imported to much files into my project? Or is it just a bug? I'm using Mac OS Catalina 

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Crash, Error or problem

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Adobe Employee ,
Jul 13, 2020 Jul 13, 2020

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Hi Bryanx_terrariamartian,

 

Thanks for reaching out. I see that After Effects is crashing when you move the playhead. Could you share more details so that we know what we're working with?

  1. What are your system specifications (CPU, GPU, RAM, OS)?
  2. What's the exact version of After Effects you're using: https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-...
  3. Is it crashing with every project or just this particular one?

Let us know, we're here to help.

 

Thanks,

Nishu

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